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add a runbook for payment latency alerts
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Troubleshooting runbook: HighPaymentsRequestsLatency
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##################################################
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This alert fires when there's a high latency on the payment request microservice
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Troubleshooting steps
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1. Check the pods the alert is fired on for errors
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2. Check that the `supabase` pod on the cluster is up and running properly. It's used to store and get payment requests.
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If the `supabase` db is unhealthy, this is probably the cause for it. For this, contact the DB INFRA team
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3. Check account-config workload. It's also used on the payment requests flow. For errors in this workload, contact the `config management` application team
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If any of the above has error, this is most likely the issue

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