jira_service_management.mdx

title	Jira Service Management
description	Interact with Jira Service Management

import { BlockInfoCard } from "@/components/ui/block-info-card"

{/* MANUAL-CONTENT-START:intro */} Jira Service Management is Atlassian’s modern IT service management (ITSM) solution designed to help teams efficiently manage service requests, incidents, problems, assets, and changes across your organization. Built on the Jira platform, Jira Service Management empowers IT, DevOps, HR, facilities, and other business teams to deliver exceptional, collaborative service.

Jira Service Management (JSM) goes beyond traditional issue tracking by providing features purpose-built for service teams, such as integrated SLAs, customizable request types, automation, robust queues, and seamless customer portals. Through the JSM API and Sim integration, you can automate, monitor, and interact with all aspects of your service management workflows.

Key features of Jira Service Management include:

• Service Request Management: Streamline intake, triage, and resolution of IT or business requests via customizable forms, queues, and automated routing.
• Incident and Problem Management: Log, track, escalate, and resolve incidents with tools for root cause analysis, post-incident reviews, and real-time collaboration.
• SLA Tracking and Reporting: Define, monitor, and report on service level agreements to ensure timely service delivery and accountability.
• Asset and Configuration Management: Maintain an up-to-date inventory of assets, configuration items, and their relationships to improve visibility and impact analysis.
• Queue Management: Manage workload and priorities using powerful queues for service agents, including filtering, sorting, and bulk actions.
• Customer and Organization Management: Group customers into organizations, manage user permissions, and improve communication through tailored customer portals.

With Sim’s Jira Service Management integration, you can create, monitor, and update service requests, fetch and manage customer organizations, track active queues, and automate ITSM operations programmatically. Build intelligent service desk agents, automate workflows triggered by service events, and ensure both end-users and service teams benefit from proactive, AI-powered support. {/* MANUAL-CONTENT-END */}

Usage Instructions

Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.

Actions

jsm_get_service_desks

Get all service desks from Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
expand	string	No	Comma-separated fields to expand in the response
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
serviceDesks	array	List of service desks
↳ id	string	Service desk ID
↳ projectId	string	Associated Jira project ID
↳ projectName	string	Associated project name
↳ projectKey	string	Associated project key
↳ name	string	Service desk name
↳ description	string	Service desk description
↳ leadDisplayName	string	Project lead display name
total	number	Total number of service desks
isLastPage	boolean	Whether this is the last page

jsm_get_request_types

Get request types for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
searchQuery	string	No	Filter request types by name
groupId	string	No	Filter by request type group ID
expand	string	No	Comma-separated fields to expand in the response
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
requestTypes	array	List of request types
↳ id	string	Request type ID
↳ name	string	Request type name
↳ description	string	Request type description
↳ helpText	string	Help text for customers
↳ issueTypeId	string	Associated Jira issue type ID
↳ serviceDeskId	string	Parent service desk ID
↳ groupIds	json	Groups this request type belongs to
↳ icon	json	Request type icon with id and links
↳ restrictionStatus	string	OPEN or RESTRICTED
total	number	Total number of request types
isLastPage	boolean	Whether this is the last page

jsm_create_request

Create a new service request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
requestTypeId	string	Yes	Request Type ID (e.g., "10", "15")
summary	string	No	Summary/title for the service request (required unless using Form Answers)
description	string	No	Description for the service request
raiseOnBehalfOf	string	No	Account ID of customer to raise request on behalf of
requestFieldValues	json	No	Request field values as key-value pairs (overrides summary/description if provided)
formAnswers	json	No	Form answers using numeric form question IDs as keys (e.g., {"1": {"text": "Title"}, "4": {"choices": ["5"]}}). Keys are question IDs from the Jira Form, not Jira field names.
requestParticipants	string	No	Comma-separated account IDs to add as request participants
channel	string	No	Channel the request originates from (e.g., portal, email)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueId	string	Created request issue ID
issueKey	string	Created request issue key (e.g., SD-123)
requestTypeId	string	Request type ID
serviceDeskId	string	Service desk ID
createdDate	json	Creation date with iso8601, friendly, epochMillis
currentStatus	json	Current status with status name and category
reporter	json	Reporter user with accountId, displayName, emailAddress
success	boolean	Whether the request was created successfully
url	string	URL to the created request

jsm_get_request

Get a single service request from Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
expand	string	No	Comma-separated fields to expand: participant, status, sla, requestType, serviceDesk, attachment, comment, action

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueId	string	Jira issue ID
issueKey	string	Issue key (e.g., SD-123)
requestTypeId	string	Request type ID
serviceDeskId	string	Service desk ID
createdDate	json	Creation date with iso8601, friendly, epochMillis
currentStatus	object	Current request status
↳ status	string	Status name
↳ statusCategory	string	Status category (NEW, INDETERMINATE, DONE)
↳ statusDate	json	Status change date with iso8601, friendly, epochMillis
reporter	object	Reporter user details
↳ accountId	string	Atlassian account ID
↳ displayName	string	User display name
↳ emailAddress	string	User email address
↳ active	boolean	Whether the account is active
requestFieldValues	array	Request field values
↳ fieldId	string	Field identifier
↳ label	string	Human-readable field label
↳ value	json	Field value
↳ renderedValue	json	HTML-rendered field value
url	string	URL to the request
request	json	The service request object

jsm_get_requests

Get multiple service requests from Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	No	Filter by service desk ID (e.g., "1", "2")
requestOwnership	string	No	Filter by ownership: OWNED_REQUESTS, PARTICIPATED_REQUESTS, APPROVER, ALL_REQUESTS
requestStatus	string	No	Filter by status: OPEN_REQUESTS, CLOSED_REQUESTS, ALL_REQUESTS
requestTypeId	string	No	Filter by request type ID
searchTerm	string	No	Search term to filter requests (e.g., "password reset", "laptop")
expand	string	No	Comma-separated fields to expand: participant, status, sla, requestType, serviceDesk, attachment, comment, action
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
requests	array	List of service requests
↳ issueId	string	Jira issue ID
↳ issueKey	string	Issue key (e.g., SD-123)
↳ requestTypeId	string	Request type ID
↳ serviceDeskId	string	Service desk ID
↳ createdDate	json	Creation date with iso8601, friendly, epochMillis
↳ currentStatus	object	Current request status
↳ status	string	Status name
↳ statusCategory	string	Status category (NEW, INDETERMINATE, DONE)
↳ statusDate	json	Status change date with iso8601, friendly, epochMillis
↳ reporter	object	Reporter user details
↳ accountId	string	Atlassian account ID
↳ displayName	string	User display name
↳ emailAddress	string	User email address
↳ active	boolean	Whether the account is active
↳ requestFieldValues	array	Request field values
↳ fieldId	string	Field identifier
↳ label	string	Human-readable field label
↳ value	json	Field value
↳ renderedValue	json	HTML-rendered field value
total	number	Total number of requests in current page
isLastPage	boolean	Whether this is the last page

jsm_add_comment

Add a comment (public or internal) to a service request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
body	string	Yes	Comment body text
isPublic	boolean	Yes	Whether the comment is public (visible to customer) or internal (true/false)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
commentId	string	Created comment ID
body	string	Comment body text
isPublic	boolean	Whether the comment is public
author	object	Comment author
↳ accountId	string	Atlassian account ID
↳ displayName	string	User display name
↳ emailAddress	string	User email address
↳ active	boolean	Whether the account is active
createdDate	json	Comment creation date with iso8601, friendly, epochMillis
success	boolean	Whether the comment was added successfully

jsm_get_comments

Get comments for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
isPublic	boolean	No	Filter to only public comments (true/false)
internal	boolean	No	Filter to only internal comments (true/false)
expand	string	No	Comma-separated fields to expand: renderedBody, attachment
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
comments	array	List of comments
↳ id	string	Comment ID
↳ body	string	Comment body text
↳ public	boolean	Whether the comment is public
↳ author	object	Comment author
↳ accountId	string	Atlassian account ID
↳ displayName	string	User display name
↳ emailAddress	string	User email address
↳ active	boolean	Whether the account is active
↳ created	json	Creation date with iso8601, friendly, epochMillis
↳ renderedBody	json	HTML-rendered comment body (when expand=renderedBody)
total	number	Total number of comments
isLastPage	boolean	Whether this is the last page

jsm_get_customers

Get customers for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
query	string	No	Search query to filter customers (e.g., "john", "acme")
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
customers	array	List of customers
↳ accountId	string	Atlassian account ID
↳ displayName	string	Display name
↳ emailAddress	string	Email address
↳ active	boolean	Whether the account is active
↳ timeZone	string	User timezone
total	number	Total number of customers
isLastPage	boolean	Whether this is the last page

jsm_add_customer

Add customers to a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
accountIds	string	Yes	Comma-separated Atlassian account IDs to add as customers

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
serviceDeskId	string	Service desk ID
success	boolean	Whether customers were added successfully

jsm_get_organizations

Get organizations for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
organizations	array	List of organizations
↳ id	string	Organization ID
↳ name	string	Organization name
total	number	Total number of organizations
isLastPage	boolean	Whether this is the last page

jsm_create_organization

Create a new organization in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
name	string	Yes	Name of the organization to create

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
organizationId	string	ID of the created organization
name	string	Name of the created organization
success	boolean	Whether the operation succeeded

jsm_add_organization

Add an organization to a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
organizationId	string	Yes	Organization ID to add to the service desk

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
serviceDeskId	string	Service Desk ID
organizationId	string	Organization ID added
success	boolean	Whether the operation succeeded

jsm_get_queues

Get queues for a service desk in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
includeCount	boolean	No	Include issue count for each queue (true/false)
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
queues	array	List of queues
↳ id	string	Queue ID
↳ name	string	Queue name
↳ jql	string	JQL filter for the queue
↳ fields	json	Fields displayed in the queue
↳ issueCount	number	Number of issues in the queue
total	number	Total number of queues
isLastPage	boolean	Whether this is the last page

jsm_get_sla

Get SLA information for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
slas	array	List of SLA metrics
↳ id	string	SLA metric ID
↳ name	string	SLA metric name
↳ completedCycles	json	Completed SLA cycles with startTime, stopTime, breachTime, breached, goalDuration, elapsedTime, remainingTime (each time as DateDTO, durations as DurationDTO)
↳ ongoingCycle	json	Ongoing SLA cycle with startTime, breachTime, breached, paused, withinCalendarHours, goalDuration, elapsedTime, remainingTime
total	number	Total number of SLAs
isLastPage	boolean	Whether this is the last page

jsm_get_transitions

Get available transitions for a service request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
transitions	array	List of available transitions
↳ id	string	Transition ID
↳ name	string	Transition name
total	number	Total number of transitions
isLastPage	boolean	Whether this is the last page

jsm_transition_request

Transition a service request to a new status in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
transitionId	string	Yes	Transition ID to apply
comment	string	No	Optional comment to add during transition

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
transitionId	string	Applied transition ID
success	boolean	Whether the transition was successful

jsm_get_participants

Get participants for a request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
participants	array	List of participants
↳ accountId	string	Atlassian account ID
↳ displayName	string	Display name
↳ emailAddress	string	Email address
↳ active	boolean	Whether the account is active
total	number	Total number of participants
isLastPage	boolean	Whether this is the last page

jsm_add_participants

Add participants to a request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
accountIds	string	Yes	Comma-separated account IDs to add as participants

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
participants	array	List of added participants
↳ accountId	string	Atlassian account ID
↳ displayName	string	Display name
↳ emailAddress	string	Email address
↳ active	boolean	Whether the account is active
success	boolean	Whether the operation succeeded

jsm_get_approvals

Get approvals for a request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
start	number	No	Start index for pagination (e.g., 0, 50, 100)
limit	number	No	Maximum results to return (e.g., 10, 25, 50)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
approvals	array	List of approvals
↳ id	string	Approval ID
↳ name	string	Approval description
↳ finalDecision	string	Final decision: pending, approved, or declined
↳ canAnswerApproval	boolean	Whether current user can respond
↳ approvers	array	List of approvers with their decisions
↳ approver	object	Approver user details
↳ accountId	string	Atlassian account ID
↳ displayName	string	User display name
↳ emailAddress	string	User email address
↳ active	boolean	Whether the account is active
↳ approverDecision	string	Decision: pending, approved, or declined
↳ createdDate	json	Creation date
↳ completedDate	json	Completion date
total	number	Total number of approvals
isLastPage	boolean	Whether this is the last page

jsm_answer_approval

Approve or decline an approval request in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., SD-123)
approvalId	string	Yes	Approval ID to answer
decision	string	Yes	Decision: "approve" or "decline"

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
approvalId	string	Approval ID
decision	string	Decision made (approve/decline)
id	string	Approval ID from response
name	string	Approval description
finalDecision	string	Final approval decision: pending, approved, or declined
canAnswerApproval	boolean	Whether the current user can still respond
approvers	array	Updated list of approvers with decisions
↳ approver	object	Approver user details
↳ accountId	string	Approver account ID
↳ displayName	string	Approver display name
↳ emailAddress	string	Approver email
↳ active	boolean	Whether the account is active
↳ approverDecision	string	Individual approver decision
createdDate	json	Approval creation date
completedDate	json	Approval completion date
approval	json	The approval object
success	boolean	Whether the operation succeeded

jsm_get_request_type_fields

Get the fields required to create a request of a specific type in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
serviceDeskId	string	Yes	Service Desk ID (e.g., "1", "2")
requestTypeId	string	Yes	Request Type ID (e.g., "10", "15")

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
serviceDeskId	string	Service desk ID
requestTypeId	string	Request type ID
canAddRequestParticipants	boolean	Whether participants can be added to requests of this type
canRaiseOnBehalfOf	boolean	Whether requests can be raised on behalf of another user
requestTypeFields	array	List of fields for this request type
↳ fieldId	string	Field identifier (e.g., summary, description, customfield_10010)
↳ name	string	Human-readable field name
↳ description	string	Help text for the field
↳ required	boolean	Whether the field is required
↳ visible	boolean	Whether the field is visible
↳ validValues	json	Allowed values for select fields
↳ presetValues	json	Pre-populated values
↳ defaultValues	json	Default values for the field
↳ jiraSchema	json	Jira field schema with type, system, custom, customId

jsm_get_form_templates

List forms (ProForma/JSM Forms) in a Jira project to discover form IDs for request types

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
projectIdOrKey	string	Yes	Jira project ID or key (e.g., "10001" or "SD")

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
projectIdOrKey	string	Project ID or key
templates	array	List of forms in the project
↳ id	string	Form template ID (UUID)
↳ name	string	Form template name
↳ updated	string	Last updated timestamp (ISO 8601)
↳ issueCreateIssueTypeIds	json	Issue type IDs that auto-attach this form on issue create
↳ issueCreateRequestTypeIds	json	Request type IDs that auto-attach this form on issue create
↳ portalRequestTypeIds	json	Request type IDs that show this form on the customer portal
↳ recommendedIssueRequestTypeIds	json	Request type IDs that recommend this form
total	number	Total number of forms

jsm_get_form_structure

Get the full structure of a ProForma/JSM form including all questions, field types, choices, layout, and conditions

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
projectIdOrKey	string	Yes	Jira project ID or key (e.g., "10001" or "SD")
formId	string	Yes	Form ID (UUID from Get Form Templates)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
projectIdOrKey	string	Project ID or key
formId	string	Form ID
design	json	Full form design with questions (field types, labels, choices, validation), layout (field ordering), and conditions
updated	string	Last updated timestamp
publish	json	Publishing and request type configuration

jsm_get_issue_forms

List forms (ProForma/JSM Forms) attached to a Jira issue with metadata (name, submitted status, lock)

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123", "10001")

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
forms	array	List of forms attached to the issue
↳ id	string	Form instance ID (UUID)
↳ name	string	Form name
↳ updated	string	Last updated timestamp (ISO 8601)
↳ submitted	boolean	Whether the form has been submitted
↳ lock	boolean	Whether the form is locked
↳ internal	boolean	Whether the form is internal-only
↳ formTemplateId	string	Source form template ID (UUID)
total	number	Total number of forms

jsm_attach_form

Attach a form template to an existing Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key to attach the form to (e.g., "SD-123")
formTemplateId	string	Yes	Form template UUID (from Get Form Templates)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
id	string	Attached form instance ID (UUID)
name	string	Form name
updated	string	Last updated timestamp
submitted	boolean	Whether the form has been submitted
lock	boolean	Whether the form is locked
internal	boolean	Whether the form is internal only
formTemplateId	string	Form template ID

jsm_save_form_answers

Save answers to a form attached to a Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID (from Attach Form or Get Issue Forms)
answers	json	Yes	Form answers using numeric question IDs as keys (e.g., {"1": {"text": "Title"}, "4": {"choices": ["5"]}})

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
state	json	Form state with status (open, submitted, locked)
updated	string	Last updated timestamp

jsm_submit_form

Submit a form on a Jira issue or JSM request, locking it from further edits

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID (from Attach Form or Get Issue Forms)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
status	string	Form status after submission (open, submitted, locked)

jsm_get_form

Get a single form with full design, state, and answers from a Jira issue

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID (from Attach Form or Get Issue Forms)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
design	json	Full form design with questions, layout, conditions, sections, settings
state	json	Form state with answers map, status (o=open, s=submitted, l=locked), visibility (i=internal, e=external)
updated	string	Last updated timestamp

jsm_get_form_answers

Get simplified answers from a form attached to a Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID (from Attach Form or Get Issue Forms)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
answers	json	Simplified form answers as key-value pairs (question label to answer text/choices)

jsm_reopen_form

Reopen a submitted form on a Jira issue or JSM request, allowing further edits

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID (from Get Issue Forms)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
status	string	Form status after reopening (open, submitted, locked)

jsm_delete_form

Remove a form from a Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID to delete

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Deleted form instance UUID
deleted	boolean	Whether the form was successfully deleted

jsm_externalise_form

Make a form visible to customers on a Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
visibility	string	Form visibility after change (internal or external)

jsm_internalise_form

Make a form internal only (not visible to customers) on a Jira issue or JSM request

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
issueIdOrKey	string	Yes	Issue ID or key (e.g., "SD-123")
formId	string	Yes	Form instance UUID

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
issueIdOrKey	string	Issue ID or key
formId	string	Form instance UUID
visibility	string	Form visibility after change (internal or external)

jsm_copy_forms

Copy forms from one Jira issue to another

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
sourceIssueIdOrKey	string	Yes	Source issue ID or key to copy forms from (e.g., "SD-123")
targetIssueIdOrKey	string	Yes	Target issue ID or key to copy forms to (e.g., "SD-456")
formIds	json	No	Optional JSON array of form UUIDs to copy (e.g., ["uuid1", "uuid2"]). If omitted, copies all forms.

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
sourceIssueIdOrKey	string	Source issue ID or key
targetIssueIdOrKey	string	Target issue ID or key
copiedForms	json	Array of successfully copied forms
errors	json	Array of errors encountered during copy

jsm_list_object_schemas

List Assets (Insight/CMDB) object schemas in Jira Service Management

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
startAt	number	No	Pagination start index (e.g., 0, 50)
maxResults	number	No	Maximum schemas to return (e.g., 25, 50)
includeCounts	boolean	No	Include object and object-type counts per schema

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
schemas	array	List of Assets object schemas
↳ id	string	Schema ID
↳ name	string	Schema name
↳ objectSchemaKey	string	Schema key
↳ status	string	Schema status
↳ description	string	Schema description
↳ objectCount	number	Number of objects
↳ objectTypeCount	number	Number of object types
total	number	Total number of schemas
isLast	boolean	Whether this is the last page

jsm_get_object_schema

Get a single Assets (Insight/CMDB) object schema by ID

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
schemaId	string	Yes	The Assets object schema ID

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
schema	json	The Assets object schema
↳ id	string	Schema ID
↳ name	string	Schema name
↳ objectSchemaKey	string	Schema key
↳ status	string	Schema status
↳ description	string	Schema description
↳ objectCount	number	Number of objects
↳ objectTypeCount	number	Number of object types

jsm_list_object_types

List object types within an Assets (Insight/CMDB) object schema

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
schemaId	string	Yes	The Assets object schema ID to list object types for
excludeAbstract	boolean	No	Exclude abstract object types from the result

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
objectTypes	array	List of object types in the schema
↳ id	string	Object type ID
↳ name	string	Object type name
↳ description	string	Object type description
↳ objectSchemaId	string	Parent schema ID
↳ objectCount	number	Number of objects
↳ abstractObjectType	boolean	Whether the type is abstract
↳ inherited	boolean	Whether the type inherits attributes
total	number	Total number of object types

jsm_get_object_type_attributes

Get the attribute definitions for an Assets (Insight/CMDB) object type. Use the returned attribute IDs to build create/update payloads or map columns.

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
objectTypeId	string	Yes	The Assets object type ID
onlyValueEditable	boolean	No	Return only attributes whose values can be edited
query	string	No	Filter attributes by a search query

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
attributes	array	Attribute definitions for the object type
↳ id	string	Attribute definition ID — use as objectTypeAttributeId in create/update
↳ name	string	Attribute name
↳ label	boolean	Whether this attribute is the object label
↳ type	number	Data type discriminator (integer enum)
↳ defaultType	json	Default data type { id, name }
↳ editable	boolean	Whether the value is editable
↳ minimumCardinality	number	Minimum number of values (>= 1 means required)
↳ maximumCardinality	number	Maximum number of values
↳ uniqueAttribute	boolean	Whether values must be unique
total	number	Total number of attributes

jsm_search_objects_aql

Search Assets (Insight/CMDB) objects using AQL (Assets Query Language), e.g. objectType =

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
qlQuery	string	Yes	AQL query string (e.g., objectType = "Host" AND "Operating System" = "Ubuntu")
page	number	No	Page number (1-based, defaults to 1)
resultsPerPage	number	No	Results per page (e.g., 25, 50)
includeAttributes	boolean	No	Include resolved attribute values on each object (defaults to true)
objectTypeId	string	No	Optionally scope the search to a single object type ID
objectSchemaId	string	No	Optionally scope the search to a single object schema ID

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
objects	array	Matching Assets objects
↳ id	string	Object ID
↳ label	string	Object label
↳ objectKey	string	Object key (e.g., HOST-123)
↳ objectType	json	Object type metadata
↳ attributes	json	Resolved attribute values
total	number	Total number of matching objects (totalFilterCount)
pageNumber	number	Current page number
pageSize	number	Number of objects on this page

jsm_get_object

Get a single Assets (Insight/CMDB) object by ID, including its attribute values

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
objectId	string	Yes	The Assets object ID

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
object	json	The Assets object
↳ id	string	Object ID
↳ label	string	Human-readable object label
↳ objectKey	string	Object key (e.g., HOST-123)
↳ globalId	string	Global object ID
↳ objectType	json	Object type metadata
↳ attributes	json	Resolved attribute values for the object
↳ hasAvatar	boolean	Whether the object has an avatar
↳ created	string	Creation timestamp
↳ updated	string	Last update timestamp
↳ link	string	Self link to the object

jsm_create_object

Create an Assets (Insight/CMDB) object of a given object type. Attributes use objectTypeAttributeId values from the object type definition.

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
objectTypeId	string	Yes	The object type ID to create the object under
attributes	json	Yes	Array of attributes: [{ objectTypeAttributeId, objectAttributeValues: [{ value }] }]

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
object	json	The created Assets object
↳ id	string	Object ID
↳ label	string	Human-readable object label
↳ objectKey	string	Object key (e.g., HOST-123)
↳ globalId	string	Global object ID
↳ objectType	json	Object type metadata
↳ attributes	json	Resolved attribute values for the object
↳ hasAvatar	boolean	Whether the object has an avatar
↳ created	string	Creation timestamp
↳ updated	string	Last update timestamp
↳ link	string	Self link to the object

jsm_update_object

Update an existing Assets (Insight/CMDB) object. Provide the attributes to change using their objectTypeAttributeId values.

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
objectId	string	Yes	The Assets object ID to update
attributes	json	Yes	Array of attributes to set: [{ objectTypeAttributeId, objectAttributeValues: [{ value }] }]
objectTypeId	string	No	Optional object type ID (only if changing the type)

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
object	json	The updated Assets object
↳ id	string	Object ID
↳ label	string	Human-readable object label
↳ objectKey	string	Object key (e.g., HOST-123)
↳ globalId	string	Global object ID
↳ objectType	json	Object type metadata
↳ attributes	json	Resolved attribute values for the object
↳ hasAvatar	boolean	Whether the object has an avatar
↳ created	string	Creation timestamp
↳ updated	string	Last update timestamp
↳ link	string	Self link to the object

jsm_delete_object

Delete an Assets (Insight/CMDB) object by ID

Input

Parameter	Type	Required	Description
domain	string	Yes	Your Jira domain (e.g., yourcompany.atlassian.net)
cloudId	string	No	Jira Cloud ID for the instance
workspaceId	string	No	Assets workspace ID (resolved automatically when omitted)
objectId	string	Yes	The Assets object ID to delete

Output

Parameter	Type	Description
ts	string	Timestamp of the operation
objectId	string	The deleted object ID
deleted	boolean	Whether the object was deleted

Triggers

A Trigger is a block that starts a workflow when an event happens in this service.

JSM Request Commented

Trigger workflow when a comment is added to a Jira Service Management request

Configuration

Parameter	Type	Required	Description
webhookSecret	string	No	Optional secret to validate webhook deliveries from Jira using HMAC signature
jqlFilter	string	No	Filter which service desk requests trigger this workflow using JQL (Jira Query Language)

Output

Parameter	Type	Description
webhookEvent	string	The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created)
timestamp	number	Timestamp of the webhook event
user	object	user output from the tool
↳ displayName	string	Display name of the user who triggered the event
↳ accountId	string	Account ID of the user who triggered the event
issue	object	issue output from the tool
↳ id	string	Jira issue ID
↳ key	string	Issue key (e.g., SD-123)
↳ self	string	REST API URL for this issue
↳ fields	object	fields output from the tool
↳ summary	string	Request summary/title
↳ status	object	status output from the tool
↳ name	string	Current status name
↳ id	string	Status ID
↳ statusCategory	json	Status category information
↳ priority	object	priority output from the tool
↳ name	string	Priority name
↳ id	string	Priority ID
↳ issuetype	object	issuetype output from the tool
↳ name	string	Issue type name (e.g., Service Request, Incident)
↳ id	string	Issue type ID
↳ project	object	project output from the tool
↳ key	string	Project key
↳ name	string	Project name
↳ id	string	Project ID
↳ reporter	object	reporter output from the tool
↳ displayName	string	Reporter display name
↳ accountId	string	Reporter account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ assignee	object	assignee output from the tool
↳ displayName	string	Assignee display name
↳ accountId	string	Assignee account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ creator	object	creator output from the tool
↳ displayName	string	Creator display name
↳ accountId	string	Creator account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ created	string	Request creation date (ISO format)
↳ updated	string	Last updated date (ISO format)
↳ duedate	string	Due date for the request
↳ labels	array	Array of labels applied to this request
↳ resolution	object	resolution output from the tool
↳ name	string	Resolution name (e.g., Done, Fixed)
↳ id	string	Resolution ID
comment	object	comment output from the tool
↳ id	string	Comment ID
↳ body	json	Comment body in Atlassian Document Format (ADF). On Jira Server this may be a plain string.
↳ author	object	author output from the tool
↳ displayName	string	Comment author display name
↳ accountId	string	Comment author account ID
↳ emailAddress	string	Comment author email address
↳ updateAuthor	object	updateAuthor output from the tool
↳ displayName	string	Display name of the user who last updated the comment
↳ accountId	string	Account ID of the user who last updated the comment
↳ created	string	Comment creation date (ISO format)
↳ updated	string	Comment last updated date (ISO format)

---

JSM Request Created

Trigger workflow when a new service request is created in Jira Service Management

Configuration

Parameter	Type	Required	Description
webhookSecret	string	No	Optional secret to validate webhook deliveries from Jira using HMAC signature
jqlFilter	string	No	Filter which service desk requests trigger this workflow using JQL (Jira Query Language)

Output

Parameter	Type	Description
webhookEvent	string	The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created)
timestamp	number	Timestamp of the webhook event
user	object	user output from the tool
↳ displayName	string	Display name of the user who triggered the event
↳ accountId	string	Account ID of the user who triggered the event
issue	object	issue output from the tool
↳ id	string	Jira issue ID
↳ key	string	Issue key (e.g., SD-123)
↳ self	string	REST API URL for this issue
↳ fields	object	fields output from the tool
↳ summary	string	Request summary/title
↳ status	object	status output from the tool
↳ name	string	Current status name
↳ id	string	Status ID
↳ statusCategory	json	Status category information
↳ priority	object	priority output from the tool
↳ name	string	Priority name
↳ id	string	Priority ID
↳ issuetype	object	issuetype output from the tool
↳ name	string	Issue type name (e.g., Service Request, Incident)
↳ id	string	Issue type ID
↳ project	object	project output from the tool
↳ key	string	Project key
↳ name	string	Project name
↳ id	string	Project ID
↳ reporter	object	reporter output from the tool
↳ displayName	string	Reporter display name
↳ accountId	string	Reporter account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ assignee	object	assignee output from the tool
↳ displayName	string	Assignee display name
↳ accountId	string	Assignee account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ creator	object	creator output from the tool
↳ displayName	string	Creator display name
↳ accountId	string	Creator account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ created	string	Request creation date (ISO format)
↳ updated	string	Last updated date (ISO format)
↳ duedate	string	Due date for the request
↳ labels	array	Array of labels applied to this request
↳ resolution	object	resolution output from the tool
↳ name	string	Resolution name (e.g., Done, Fixed)
↳ id	string	Resolution ID
issue_event_type_name	string	Issue event type name from Jira

---

JSM Request Resolved

Trigger workflow when a service request is resolved in Jira Service Management

Configuration

Parameter	Type	Required	Description
webhookSecret	string	No	Optional secret to validate webhook deliveries from Jira using HMAC signature
jqlFilter	string	No	Filter which service desk requests trigger this workflow using JQL (Jira Query Language)

Output

Parameter	Type	Description
webhookEvent	string	The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created)
timestamp	number	Timestamp of the webhook event
user	object	user output from the tool
↳ displayName	string	Display name of the user who triggered the event
↳ accountId	string	Account ID of the user who triggered the event
issue	object	issue output from the tool
↳ id	string	Jira issue ID
↳ key	string	Issue key (e.g., SD-123)
↳ self	string	REST API URL for this issue
↳ fields	object	fields output from the tool
↳ summary	string	Request summary/title
↳ status	object	status output from the tool
↳ name	string	Current status name
↳ id	string	Status ID
↳ statusCategory	json	Status category information
↳ priority	object	priority output from the tool
↳ name	string	Priority name
↳ id	string	Priority ID
↳ issuetype	object	issuetype output from the tool
↳ name	string	Issue type name (e.g., Service Request, Incident)
↳ id	string	Issue type ID
↳ project	object	project output from the tool
↳ key	string	Project key
↳ name	string	Project name
↳ id	string	Project ID
↳ reporter	object	reporter output from the tool
↳ displayName	string	Reporter display name
↳ accountId	string	Reporter account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ assignee	object	assignee output from the tool
↳ displayName	string	Assignee display name
↳ accountId	string	Assignee account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ creator	object	creator output from the tool
↳ displayName	string	Creator display name
↳ accountId	string	Creator account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ created	string	Request creation date (ISO format)
↳ updated	string	Last updated date (ISO format)
↳ duedate	string	Due date for the request
↳ labels	array	Array of labels applied to this request
↳ resolution	object	resolution output from the tool
↳ name	string	Resolution name (e.g., Done, Fixed)
↳ id	string	Resolution ID
issue_event_type_name	string	Issue event type name from Jira
changelog	object	changelog output from the tool
↳ id	string	Changelog ID

---

JSM Request Updated

Trigger workflow when a service request is updated in Jira Service Management

Configuration

Parameter	Type	Required	Description
webhookSecret	string	No	Optional secret to validate webhook deliveries from Jira using HMAC signature
jqlFilter	string	No	Filter which service desk requests trigger this workflow using JQL (Jira Query Language)

Output

Parameter	Type	Description
webhookEvent	string	The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created)
timestamp	number	Timestamp of the webhook event
user	object	user output from the tool
↳ displayName	string	Display name of the user who triggered the event
↳ accountId	string	Account ID of the user who triggered the event
issue	object	issue output from the tool
↳ id	string	Jira issue ID
↳ key	string	Issue key (e.g., SD-123)
↳ self	string	REST API URL for this issue
↳ fields	object	fields output from the tool
↳ summary	string	Request summary/title
↳ status	object	status output from the tool
↳ name	string	Current status name
↳ id	string	Status ID
↳ statusCategory	json	Status category information
↳ priority	object	priority output from the tool
↳ name	string	Priority name
↳ id	string	Priority ID
↳ issuetype	object	issuetype output from the tool
↳ name	string	Issue type name (e.g., Service Request, Incident)
↳ id	string	Issue type ID
↳ project	object	project output from the tool
↳ key	string	Project key
↳ name	string	Project name
↳ id	string	Project ID
↳ reporter	object	reporter output from the tool
↳ displayName	string	Reporter display name
↳ accountId	string	Reporter account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ assignee	object	assignee output from the tool
↳ displayName	string	Assignee display name
↳ accountId	string	Assignee account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ creator	object	creator output from the tool
↳ displayName	string	Creator display name
↳ accountId	string	Creator account ID
↳ emailAddress	string	Email address (Jira Server only — not available in Jira Cloud webhook payloads)
↳ created	string	Request creation date (ISO format)
↳ updated	string	Last updated date (ISO format)
↳ duedate	string	Due date for the request
↳ labels	array	Array of labels applied to this request
↳ resolution	object	resolution output from the tool
↳ name	string	Resolution name (e.g., Done, Fixed)
↳ id	string	Resolution ID
issue_event_type_name	string	Issue event type name from Jira
changelog	object	changelog output from the tool
↳ id	string	Changelog ID

---

JSM Webhook (All Events)

Trigger workflow on any Jira Service Management webhook event

Configuration

Parameter	Type	Required	Description
webhookSecret	string	No	Optional secret to validate webhook deliveries from Jira using HMAC signature
jqlFilter	string	No	Filter which service desk requests trigger this workflow using JQL (Jira Query Language)

Output

Parameter	Type	Description
changelog	object	changelog output from the tool
↳ id	string	Changelog ID
comment	object	comment output from the tool
↳ id	string	Comment ID
↳ body	json	Comment body in Atlassian Document Format (ADF). On Jira Server this may be a plain string.
↳ author	object	author output from the tool
↳ displayName	string	Comment author display name
↳ accountId	string	Comment author account ID
↳ emailAddress	string	Comment author email address
↳ created	string	Comment creation date (ISO format)
↳ updated	string	Comment last updated date (ISO format)