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Casey: IT Helpdesk Agent

Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.

Built with Bolt for Python.

Choose Your Framework

This repo contains the same app built with three different AI agent frameworks. Pick the one that fits your stack:

App Framework Get started Directory
Claude Agent SDK claude-agent-sdk View README claude-agent-sdk/
OpenAI Agents SDK openai-agents View README openai-agents-sdk/
Pydantic AI pydantic-ai View README pydantic-ai/

All implementations share the same Slack listener layer, the same five simulated IT tools, and the same user experience. The only difference is how the agent is defined and executed under the hood.

What Casey Can Do

Casey gives your team instant IT support through three entry points:

  • App Home — Choose from common issue categories. A modal collects details, then Casey starts a DM thread with a resolution.
  • Direct Messages — Describe any IT issue and Casey responds in-thread, maintaining context across follow-ups.
  • Channel @mentions — Mention @Casey in any channel to get help without leaving the conversation.

Behind the scenes, Casey has access to five simulated tools: knowledge base search, support ticket creation, password reset, system status checks, and user permissions lookup.

Note: All tools return simulated data for demonstration purposes. In a production app, these would connect to your actual IT systems.

Local Development

This repo uses a vendored (pre-release) build of slack-bolt from the bolt-python main branch. The .whl file lives in vendor/ and is referenced by each app's requirements.txt.

Always install dependencies with:

pip install -r requirements.txt

Do not use pip install . or pip install -e . — those read from pyproject.toml, which does not reference the vendored wheel.

To update the vendored bolt-python to the latest main, run the Claude Code slash command:

/project:update-bolt