fix: improve password reset prompt to look up email from Slack profile

Update the agent system prompt and tool descriptions so the agent tries
to look up the user's email from their Slack profile before triggering a
password reset, falling back to asking the user if the lookup fails.

Author: mwbrooks

claude-agent-sdk/agent/casey.py

@@ -57,8 +57,7 @@
 2. Search the knowledge base for relevant articles
 3. If the KB has a solution, walk the user through it step by step
 4. If the issue requires action (password reset, ticket creation), use the appropriate tool
-   - For password resets: look up the user's email address using Slack MCP tools before \
-triggering the reset — don't ask the user for information you can look up yourself
+   - For password resets: follow the instructions in the `trigger_password_reset` tool description to obtain the user's email before calling it
 5. After taking action, confirm what was done and what the user should expect next
 6. If you cannot resolve the issue, create a support ticket and let the user know
 

claude-agent-sdk/agent/tools/password_reset.py

@@ -7,8 +7,11 @@
         "Trigger a password reset for a specified user account. "
         "Use this tool when a user requests a password reset for their own account "
         "or reports being locked out. The reset link will be sent to their registered "
-        "email address. Before calling this tool, look up the user's email address "
-        "using available Slack tools if possible, rather than asking the user for it."
+        "email address. "
+        "IMPORTANT: You need the user's email address for target_user. "
+        "First, try to look up the user's Slack profile to get their email address. "
+        "If the lookup fails or does not return an email, ask the user for their email address. "
+        "Never guess or assume — you must either look it up or ask for it."
     ),
     input_schema={"target_user": str},
 )

openai-agents-sdk/agent/support_agent.py

@@ -52,8 +52,7 @@
 2. Search the knowledge base for relevant articles
 3. If the KB has a solution, walk the user through it step by step
 4. If the issue requires action (password reset, ticket creation), use the appropriate tool
-   - For password resets: look up the user's email address using Slack MCP tools before \
-triggering the reset — don't ask the user for information you can look up yourself
+   - For password resets: follow the instructions in the `trigger_password_reset` tool description to obtain the user's email before calling it
 5. After taking action, confirm what was done and what the user should expect next
 6. If you cannot resolve the issue, create a support ticket and let the user know
 

openai-agents-sdk/agent/tools/password_reset.py

@@ -14,11 +14,13 @@ async def trigger_password_reset(
     or reports being locked out. The reset link will be sent to their registered
     email address.
 
-    Before calling this tool, look up the user's email address using available
-    Slack tools if possible, rather than asking the user for it.
+    IMPORTANT: You need the user's email address for target_user. First, try to
+    look up the user's Slack profile to get their email address. If the lookup fails
+    or does not return an email, ask the user for their email address. Never guess
+    or assume — you must either look it up or ask for it.
 
     Args:
-        target_user: The username or email of the user whose password should be reset.
+        target_user: The email address of the user whose password should be reset.
     """
     return (
         f"Password reset initiated for **{target_user}**.\n\n"

pydantic-ai/agent/casey.py

@@ -52,8 +52,7 @@
 2. Search the knowledge base for relevant articles
 3. If the KB has a solution, walk the user through it step by step
 4. If the issue requires action (password reset, ticket creation), use the appropriate tool
-   - For password resets: look up the user's email address using Slack MCP tools before \
-triggering the reset — don't ask the user for information you can look up yourself
+   - For password resets: follow the instructions in the `trigger_password_reset` tool description to obtain the user's email before calling it
 5. After taking action, confirm what was done and what the user should expect next
 6. If you cannot resolve the issue, create a support ticket and let the user know
 

pydantic-ai/agent/tools/password_reset.py

@@ -10,12 +10,14 @@ async def trigger_password_reset(ctx: RunContext[CaseyDeps], target_user: str) -
     or reports being locked out. The reset link will be sent to their registered
     email address.
 
-    Before calling this tool, look up the user's email address using available
-    Slack tools if possible, rather than asking the user for it.
+    IMPORTANT: You need the user's email address for target_user. First, try to
+    look up the user's Slack profile to get their email address. If the lookup fails
+    or does not return an email, ask the user for their email address. Never guess
+    or assume — you must either look it up or ask for it.
 
     Args:
         ctx: The run context with dependencies.
-        target_user: The username or email of the user whose password should be reset.
+        target_user: The email address of the user whose password should be reset.
     """
     return (
         f"Password reset initiated for **{target_user}**.\n\n"