Merge branch 'main' into dependabot/pip/ruff-0.15.1

Author: mwbrooks

README.md

@@ -1,6 +1,6 @@
 # Casey: IT Helpdesk Agent
 
-Meet Casey — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (they/them) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/).
 

openai-agents-sdk/.slack/config.json

@@ -1,6 +1,6 @@
 {
   "manifest": {
-    "source": "remote"
+    "source": "local"
   },
   "project_id": "f4a2c8e1-7b3d-4e9a-b5f6-2d8c1a0e3f7b"
 }

openai-agents-sdk/README.md

@@ -1,6 +1,6 @@
 # Casey: IT Helpdesk Agent (Bolt for Python and OpenAI Agents SDK)
 
-Meet Casey — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (they/them) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and [OpenAI Agents SDK](https://openai.github.io/openai-agents-python/) using models from [OpenAI](https://openai.com).
 

openai-agents-sdk/agent/support_agent.py

@@ -20,7 +20,7 @@
 - Confident but honest when you don't know something
 
 ## Formatting Rules
-- Use Slack mrkdwn syntax: *bold*, _italic_, `code`, ```code blocks```, > blockquotes
+- Use standard Markdown syntax: **bold**, _italic_, `code`, ```code blocks```, > blockquotes
 - Use bullet points for multi-step instructions
 - Keep responses concise — aim for helpful, not verbose
 - When referencing ticket IDs or system names, use `inline code`

openai-agents-sdk/agent/tools/knowledge_base.py

@@ -122,7 +122,7 @@ async def search_knowledge_base(
     results = []
     for article in matches:
         results.append(
-            f"*{article['title']}* ({article['article_id']})\n{article['content']}"
+            f"**{article['title']}** ({article['article_id']})\n{article['content']}"
         )
 
     return "\n\n---\n\n".join(results)

openai-agents-sdk/agent/tools/password_reset.py

@@ -18,7 +18,7 @@ async def trigger_password_reset(
         target_user: The username or email of the user whose password should be reset.
     """
     return (
-        f"Password reset initiated for *{target_user}*.\n\n"
+        f"Password reset initiated for **{target_user}**.\n\n"
         f"A reset link has been sent to the email address on file. "
         f"The link will expire in 30 minutes.\n\n"
         f"_If the user doesn't receive the email within 5 minutes, "

openai-agents-sdk/agent/tools/system_status.py

@@ -76,7 +76,7 @@ async def check_system_status(
             }.get(info["status"], ":white_circle:")
 
             return (
-                f"*{info['name']}* {status_emoji} `{info['status'].upper()}`\n"
+                f"**{info['name']}** {status_emoji} `{info['status'].upper()}`\n"
                 f"{info['details']}"
             )
 

openai-agents-sdk/agent/tools/ticket.py

@@ -29,11 +29,11 @@ async def create_support_ticket(
 
     return (
         f"Support ticket created successfully.\n"
-        f"*Ticket ID:* {ticket_id}\n"
-        f"*Title:* {title}\n"
-        f"*Priority:* {priority}\n"
-        f"*Category:* {category}\n"
-        f"*Status:* Open\n"
-        f"*Assigned to:* IT Support Queue\n\n"
+        f"**Ticket ID:** {ticket_id}\n"
+        f"**Title:** {title}\n"
+        f"**Priority:** {priority}\n"
+        f"**Category:** {category}\n"
+        f"**Status:** Open\n"
+        f"**Assigned to:** IT Support Queue\n\n"
         f"The IT team will review this ticket and follow up within the SLA for {priority} priority issues."
     )

openai-agents-sdk/agent/tools/user_permissions.py

@@ -18,12 +18,12 @@ async def lookup_user_permissions(
         system: The system or resource to check permissions for (e.g., 'github', 'jira', 'aws').
     """
     return (
-        f"*Permissions for {target_user} on {system}:*\n\n"
-        f"*Groups:* `{system}-users`, `{system}-readonly`\n"
-        f"*Access Level:* Standard User\n"
-        f"*Last Login:* 2 hours ago\n"
-        f"*Account Status:* Active\n"
-        f"*MFA Enabled:* Yes\n\n"
+        f"**Permissions for {target_user} on {system}:**\n\n"
+        f"**Groups:** `{system}-users`, `{system}-readonly`\n"
+        f"**Access Level:** Standard User\n"
+        f"**Last Login:** 2 hours ago\n"
+        f"**Account Status:** Active\n"
+        f"**MFA Enabled:** Yes\n\n"
         f"_To request elevated access, the user's manager must submit an access request "
         f"through the IT portal._"
     )

openai-agents-sdk/listeners/events/app_mentioned.py

@@ -40,6 +40,20 @@ def handle_app_mentioned(client: WebClient, event: dict, logger: Logger, say: Sa
             )
             return
 
+        # Set assistant thread status with loading messages
+        client.assistant_threads_setStatus(
+            channel_id=channel_id,
+            thread_ts=thread_ts,
+            status="Thinking...",
+            loading_messages=[
+                "Teaching the hamsters to type faster…",
+                "Untangling the internet cables…",
+                "Consulting the office goldfish…",
+                "Polishing up the response just for you…",
+                "Convincing the AI to stop overthinking…",
+            ],
+        )
+
         # Add eyes reaction
         client.reactions_add(
             channel=channel_id,
@@ -69,11 +83,8 @@ def handle_app_mentioned(client: WebClient, event: dict, logger: Logger, say: Sa
         feedback_blocks = create_feedback_block()
         response_blocks = [
             {
-                "type": "section",
-                "text": {
-                    "type": "mrkdwn",
-                    "text": result.final_output,
-                },
+                "type": "markdown",
+                "text": result.final_output,
             },
             *feedback_blocks,
         ]