fix: resolve merge conflicts with main for App Home header text

Author: mwbrooks

.claude/CLAUDE.md

@@ -4,7 +4,7 @@ This file provides guidance to Claude Code (claude.ai/code) when working with co
 
 ## What This Is
 
-A monorepo containing three parallel implementations of **Casey**, an AI-powered IT helpdesk agent for Slack built with Bolt for Python. All implementations are functionally identical from the Slack user's perspective but use different AI agent frameworks:
+A monorepo containing three parallel implementations of **Casey**, an AI-powered IT support agent for Slack built with Bolt for Python. All implementations are functionally identical from the Slack user's perspective but use different AI agent frameworks:
 
 - `claude-agent-sdk/` — Built with **Claude Agent SDK**
 - `openai-agents-sdk/` — Built with **OpenAI Agents SDK**

README.md

@@ -1,6 +1,6 @@
-# Casey: IT Helpdesk Agent
+# Casey: IT Support Agent
 
-Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/).
 

claude-agent-sdk/README.md

@@ -1,6 +1,6 @@
-# Casey: IT Helpdesk Agent (Bolt for Python and Claude Agent SDK)
+# Casey: IT Support Agent (Bolt for Python and Claude Agent SDK)
 
-Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and the [Claude Agent SDK](https://platform.claude.com/docs/en/agent-sdk/overview) using models from [Anthropic](https://www.anthropic.com).
 
@@ -310,7 +310,7 @@ The `casey.py` file configures the Claude Agent SDK with a system prompt, tools
 
 The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.
 
-The `tools` directory contains five IT helpdesk tools defined using the `@tool` decorator from the Claude Agent SDK.
+The `tools` directory contains five IT support tools defined using the `@tool` decorator from the Claude Agent SDK.
 
 ### `/thread_context`
 

openai-agents-sdk/README.md

@@ -1,6 +1,6 @@
-# Casey: IT Helpdesk Agent (Bolt for Python and OpenAI Agents SDK)
+# Casey: IT Support Agent (Bolt for Python and OpenAI Agents SDK)
 
-Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and [OpenAI Agents SDK](https://openai.github.io/openai-agents-python/) using models from [OpenAI](https://openai.com).
 
@@ -306,7 +306,7 @@ The `support_agent.py` file defines the OpenAI Agents SDK Agent with a system pr
 
 The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.
 
-The `tools` directory contains five IT helpdesk tools that the agent can call during a conversation.
+The `tools` directory contains five IT support tools that the agent can call during a conversation.
 
 ### `/thread_context`
 

pydantic-ai/README.md

@@ -1,6 +1,6 @@
-# Casey: IT Helpdesk Agent (Bolt for Python and Pydantic)
+# Casey: IT Support Agent (Bolt for Python and Pydantic)
 
-Meet Casey (it/this/that) — an AI-powered IT helpdesk agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
+Meet Casey (it/this/that) — an AI-powered IT support agent that lives in Slack. Casey can troubleshoot common issues, search knowledge base articles, reset passwords, check system status, and create support tickets, all without leaving the conversation.
 
 Built with [Bolt for Python](https://docs.slack.dev/tools/bolt-python/) and [Pydantic AI](https://ai.pydantic.dev/) using models from [Anthropic](https://anthropic.com) or [OpenAI](https://openai.com).
 
@@ -324,7 +324,7 @@ The `casey.py` file defines the Pydantic AI Agent with a system prompt, personal
 
 The `deps.py` file defines the `CaseyDeps` dataclass passed to the agent at runtime, providing access to the Slack client and conversation context.
 
-The `tools` directory contains five IT helpdesk tools that the agent can call during a conversation.
+The `tools` directory contains five IT support tools that the agent can call during a conversation.
 
 ### `/thread_context`