support-and-onboarding.md

Support And Onboarding

US Video API is being positioned for both self-serve developers and enterprise or agency buyers who need more guided onboarding.

Typical Onboarding Path

Self-serve teams usually start with:

1. GitHub examples
2. quick API test
3. dashboard and key creation
4. first production-style workflow

Enterprise or agency teams usually need:

1. use-case review
2. integration review
3. workflow validation
4. pricing and scale alignment
5. production onboarding

What Buyers Usually Need Help With

• choosing the right text-to-video or image-to-video flow
• deciding between direct polling and a webhook-ready internal design
• structuring prompts for ads, ecommerce, or local business use cases
• mapping internal team roles across billing, development, and marketing

Recommended Internal Roles

• developer owner for API implementation
• marketing or creative owner for prompt and output review
• billing owner for production spend control
• operations owner for workflow and delivery quality

Public First-Contact Surfaces

• website: https://usvideoapi.com
• AI video API page: https://usvideoapi.com/ai-video-api
• GitHub repo: https://github.com/usvideoapi/ai-video-api
• YouTube: https://www.youtube.com/@USVideoApi

Practical Buyer Signal

Teams evaluating US Video API should be able to answer:

• can our developers integrate this cleanly
• can our marketing team get ad-ready outputs
• can our business team control billing and team access
• can we audit prompts, jobs, and outputs in our own system

This repository is designed to reduce that first layer of uncertainty.