From 65cda6e94c80a94c98794891885e6d30ecf0f08d Mon Sep 17 00:00:00 2001 From: Matt Linville Date: Thu, 22 Jan 2026 15:10:39 -0800 Subject: [PATCH 1/5] [DOCS-1383] Update billing to docs to reflect changes to tracked hours billing --- models/runs/view-logged-runs.mdx | 4 ++-- models/support.mdx | 7 ++++++- ...s_stored_bytes_tracked_tracked_hours_organization.mdx | 4 ++++ platform/app/settings-page/billing-settings.mdx | 9 +++++---- support-tags.mdx | 7 ++++++- 5 files changed, 23 insertions(+), 8 deletions(-) diff --git a/models/runs/view-logged-runs.mdx b/models/runs/view-logged-runs.mdx index d946ab9696..cf3936dfac 100644 --- a/models/runs/view-logged-runs.mdx +++ b/models/runs/view-logged-runs.mdx @@ -79,7 +79,7 @@ Use the **Overview** tab to learn about specific run information in a project, s * **Author**: The W&B entity that creates the run. * **Command**: The command that initializes the run. * **Description**: A description of the run that you provided. This field is empty if you do not specify a description when you create the run. You can add a description to a run with the W&B App or programmatically with the Python SDK. -* **Tracked Hours**: The amount of time the run is actively computing or logging data, excluding any pauses or waiting periods. This metric helps you understand the actual computational time spent on your run. +* **Tracked Hours**: The amount of time the run is actively computing or logging data, excluding any pauses or waiting periods. This metric helps you understand the actual computational time spent on your run. You are not billed for tracked hours, which are unlimited for all plans. * **Runtime**: Measures the total time from the start to the end of the run. It's the wall-clock time for the run, including any time where the run is paused or waiting for resources. This metric provides the complete elapsed time for your run. * **Git repository**: The git repository associated with the run. You must [enable git](/platform/app/settings-page/user-settings/#personal-github-integration) to view this field. * **Host name**: Where W&B computes the run. W&B displays the name of your machine if you initialize the run locally on your machine. @@ -134,4 +134,4 @@ The **Artifacts** tab lists the input and output [artifacts](/models/artifacts/) Run artifacts tab - \ No newline at end of file + diff --git a/models/support.mdx b/models/support.mdx index 7fb89d4393..b98f3f05cd 100644 --- a/models/support.mdx +++ b/models/support.mdx @@ -2381,11 +2381,16 @@ wandb sync wandb/dryrun-folder-name View the bytes stored, bytes tracked, and tracked hours for your organization within organization settings: + +You are not billed for tracked hours, which are unlimited for all plans. Tracked hours are displayed on the **Usage** page for monitoring purposes. + + 1. Navigate to your organization's settings at `https://wandb.ai/account-settings//settings`. 2. Select the **Billing** tab. 3. Within the **Usage this billing period** section, select **View usage** button. -Ensure to replace values enclosed in `<>` with your organization's name. +Replace values enclosed in `<>` with your organization's name + diff --git a/models/support/see_bytes_stored_bytes_tracked_tracked_hours_organization.mdx b/models/support/see_bytes_stored_bytes_tracked_tracked_hours_organization.mdx index c450b8afd4..773876e4f4 100644 --- a/models/support/see_bytes_stored_bytes_tracked_tracked_hours_organization.mdx +++ b/models/support/see_bytes_stored_bytes_tracked_tracked_hours_organization.mdx @@ -9,3 +9,7 @@ View the bytes stored, bytes tracked, and tracked hours for your organization wi 3. Within the **Usage this billing period** section, select **View usage** button. Ensure to replace values enclosed in `<>` with your organization's name. + + +Tracked hours are unlimited for all plans and are no longer billed. While tracked hours are still displayed on the Usage page for monitoring purposes, your organization will not be charged for tracked hour usage or overages. + diff --git a/platform/app/settings-page/billing-settings.mdx b/platform/app/settings-page/billing-settings.mdx index 1910dbf150..ad80c95f00 100644 --- a/platform/app/settings-page/billing-settings.mdx +++ b/platform/app/settings-page/billing-settings.mdx @@ -26,10 +26,11 @@ Usage alerts are not available on the [Enterprise plan](https://wandb.ai/site/pr For organizations on paid plans, admins receive alerts via email **once per billing period** when certain thresholds are met, along with details about how to increase your organization's limits if you are a [billing admin](#billing-admin) and how to contact a billing admin otherwise. On the [Pro plan](https://wandb.ai/site/pricing/), only the billing admin receives usage alerts. -These alerts are not configurable, and are sent when: +These alerts are not configurable, and are sent when your organization's accumulated average charges for a billing period exceed these thresholds: $200, $450, $700, and $1000. These overage charges are incurred when your organization accumulates more usage than your plan includes for storage or W&B Weave data ingestion. -- Your organization is approaching a monthly limit of a category of usage (85% of hours used) and when it reaches 100% of the limit, according to your plan. -- Your organization's accumulated average charges for a billing period exceed these thresholds: $200, $450, $700, and $1000. These overage charges are incurred when your organization accumulates more usage than your plan includes for tracked hours, storage, or W&B Weave data ingestion. + +You are not billed for tracked hours, which are unlimited for all plans. Tracked hours are displayed on the **Usage** page for monitoring purposes. + For questions about usage or billing, contact your account team or Support. @@ -53,4 +54,4 @@ To change the billing admin or assign the role to additional users: ## Invoices If you pay using a credit card, this section allows you to view monthly invoices. - For Enterprise accounts that pay via wire transfer, this section is blank. For questions, contact your account team. -- If your organization incurs no charges, no invoice is generated. \ No newline at end of file +- If your organization incurs no charges, no invoice is generated. diff --git a/support-tags.mdx b/support-tags.mdx index 760ae6b03f..0aa7143bcd 100644 --- a/support-tags.mdx +++ b/support-tags.mdx @@ -2355,11 +2355,16 @@ wandb sync wandb/dryrun-folder-name View the bytes stored, bytes tracked, and tracked hours for your organization within organization settings: + +You are not billed for tracked hours, which are unlimited for all plans. Tracked hours are displayed on the **Usage** page for monitoring purposes. + + 1. Navigate to your organization's settings at `https://wandb.ai/account-settings//settings`. 2. Select the **Billing** tab. 3. Within the **Usage this billing period** section, select **View usage** button. -Ensure to replace values enclosed in `<>` with your organization's name. +Replace values enclosed in `<>` with your organization's name + From aca6863f399970acc936c36c137bf8fdb05ad8db Mon Sep 17 00:00:00 2001 From: Matt Linville Date: Thu, 26 Mar 2026 12:33:06 -0700 Subject: [PATCH 2/5] Apply suggestions from code review Co-authored-by: Dan Brian --- .../articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx b/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx index 9027d6f59b..d9681be236 100644 --- a/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx +++ b/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx @@ -12,7 +12,7 @@ View the bytes stored, bytes tracked, and tracked hours for your organization wi Ensure to replace values enclosed in `<>` with your organization's name. -Tracked hours are unlimited for all plans and are no longer billed. While tracked hours are still displayed on the Usage page for monitoring purposes, your organization will not be charged for tracked hour usage or overages. +Tracked hours are unlimited for all plans and are no longer billed. While tracked hours are still displayed on the Usage page for monitoring purposes, your organization will not be charged for them. --- From 3cc98464dfdce6775788010d45a2ab5243a57159 Mon Sep 17 00:00:00 2001 From: mdlinville <7674613+mdlinville@users.noreply.github.com> Date: Fri, 27 Mar 2026 22:33:03 +0000 Subject: [PATCH 3/5] chore: regenerate support tag pages and docs.json navigation --- docs.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs.json b/docs.json index 782b70b1fa..7bc5f90d21 100644 --- a/docs.json +++ b/docs.json @@ -4591,7 +4591,7 @@ "destination": "/support/models/articles/why-is-the-same-metric-appearing-more-th" }, { - "source": "/models/support/save_code‌\u200c", + "source": "/models/support/save_code\u200c\u200c", "destination": "/support/models/articles/how-do-i-save-code" }, { From 684a8ede121c6cfc1986a64b295016df72e71658 Mon Sep 17 00:00:00 2001 From: mdlinville <7674613+mdlinville@users.noreply.github.com> Date: Wed, 1 Apr 2026 21:33:20 +0000 Subject: [PATCH 4/5] chore: regenerate support tag pages and docs.json navigation --- docs.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs.json b/docs.json index c65f8158ca..49dbc28af4 100644 --- a/docs.json +++ b/docs.json @@ -5002,4 +5002,4 @@ } ], "baseUrl": "https://docs.wandb.ai" -} \ No newline at end of file +} From ba649465a54c806cf5272897bfc36846d338d755 Mon Sep 17 00:00:00 2001 From: Matt Linville Date: Mon, 6 Apr 2026 15:09:52 -0700 Subject: [PATCH 5/5] Copyedit Co-authored-by: Matt Linville --- .../articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx b/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx index d9681be236..4ab2d09a0f 100644 --- a/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx +++ b/support/models/articles/how-can-i-see-the-bytes-stored-bytes-tra.mdx @@ -12,7 +12,7 @@ View the bytes stored, bytes tracked, and tracked hours for your organization wi Ensure to replace values enclosed in `<>` with your organization's name. -Tracked hours are unlimited for all plans and are no longer billed. While tracked hours are still displayed on the Usage page for monitoring purposes, your organization will not be charged for them. +Tracked hours are unlimited for all plans and are not billed. Tracked hours are displayed on the **Usage** page for monitoring purposes only. ---