docs(pricing-may-2026): May 14 2026 pricing + packaging launch

[hongyi-chen]

May 2026 Warp pricing docs launch

This is the umbrella PR rolling up the May 21, 2026 pricing-and-packaging docs overhaul. It aggregates three thematic PRs that target hyc/plan-updates.

What ships

• Seat limits per plan are now explicit (Free 10, Build 10, Max 10, Business 25, Enterprise unlimited). Per-plan numbers live on warp.dev/pricing; the docs link out rather than hard-coding them.
• User-scoped Reload credits on self-serve plans (Build/Max/Business) replace the prior pooled model. Pre-launch pooled balances are grandfathered and spent down first.
• Team-wide auto-reload with a single admin-managed spend cap; triggers when any user drops below 100 credits.
• Service-account / team-API-key billing on self-serve flows up to the team owner with attribution preserved on the service account. Enterprise uses team-scoped pools with pay-as-you-go (PAYG) fallback.
• BYOK is now available on the Free plan (previously paid-only).
• Custom Inference Endpoint (CIE) is a new feature for OpenAI-compatible endpoints (OpenRouter, LiteLLM, z.ai, internal gateways) — available on Free + eligible paid plans.
• BYOLLM reframed as Enterprise-only managed inference. AWS Bedrock is GA today; Google Vertex AI and Azure AI Foundry on the roadmap.
• ZDR terminology clarified — distinguishes model-provider ZDR (all plans) from admin-configurable data controls (Business/Enterprise).
• Platform credits are woven throughout the BYOK / CIE / BYOLLM messaging — local agent runs on Business/Enterprise that use customer-supplied inference still consume platform credits even when no AI credits are charged.
• Self-serve platform-credits preview period — May 21 through June 30, 2026 platform-credit consumption is visible in the usage breakdown but not billed. Self-serve billing for platform credits starts July 1, 2026 (cloud agent runs on Build/Max/Business and local Business runs that use BYOK or CIE). Enterprise is billed per contract from May 21 and isn't affected by the preview period.

Membership-change consequences for Reload credits

A new structured section on the Add-on Credits page (plus matching :::caution callouts on the teams pages) covers all four membership flows: user leaves a paid team, admin removes a member, admin deletes the team, and downgrade to Free. Rejoining the same paid team restores any non-expired Reload credits. Reload credits require an active subscription.

Thematic PRs aggregated

The launch is split into three file-disjoint thematic PRs so reviewers can be designated per slice:

• docs(pricing-may-2026): credits, billing, and service-account model #114 — Credits, billing, and service-account model (hyc/plan-updates-credits-billing)
• docs(pricing-may-2026): customer-supplied inference (BYOK + CIE + BYOLLM) #115 — Customer-supplied inference: BYOK + CIE + BYOLLM (hyc/plan-updates-byok-cie-byollm)
• docs(pricing-may-2026): plans, FAQs, and team-management copy #116 — Plans, FAQs, and team-management copy (hyc/plan-updates-plans-faqs-teams)

Once all three land in hyc/plan-updates, this PR's diff repopulates with the cumulative launch and can be promoted from draft to ready for merge to main.

Files touched across the three PRs

• support-and-community/plans-and-billing/add-on-credits.mdx (Reload credits, service-account billing, membership flows, active-subscription rule)
• support-and-community/plans-and-billing/credits.mdx (service-account section + platform credits cross-reference, PAYG note for Enterprise, July 1 preview-period note)
• support-and-community/plans-and-billing/bring-your-own-api-key.mdx (Free-plan availability, 10-employee rule, platform-credits caveats with preview-period note, comparison table with CIE/BYOLLM)
• support-and-community/plans-and-billing/custom-inference-endpoint.mdx (new page; OpenAI-compatible endpoint feature; platform-credits caveats with preview-period note)
• support-and-community/plans-and-billing/pricing-faqs.mdx (overhauled FAQs, new "How do platform credits factor in?" FAQ, new "Warp's pricing change FAQs (May 21, 2026)" section including platform-credits preview-period FAQ)
• support-and-community/plans-and-billing/plans-pricing-refunds.mdx (new "May 2026 plan summary" with platform-credits one-liners under Business and Enterprise)
• support-and-community/plans-and-billing/index.mdx (added Custom inference endpoint to the landing page)
• enterprise/enterprise-features/bring-your-own-llm.mdx (Enterprise-only managed inference reframing, cross-provider IAM, platform-credits note)
• enterprise/support-and-resources/billing.mdx (per-user vs team-wide spending limits clarification, platform credits cross-link)
• enterprise/team-management/teams.mdx (leave/remove/delete + Reload credit warnings)
• knowledge-and-collaboration/teams.mdx (leave/delete + Reload credit warnings)
• agent-platform/cloud-agents/team-access-billing-and-identity.mdx (rewrote credit precedence for the new user-scoped/team-owner/team-pool model)
• agent-platform/cloud-agents/agents.mdx (new "Billing for agent identity runs" subsection)
• reference/cli/api-keys.mdx (rewrote Personal vs team API keys billing claims)
• src/sidebar.ts (added Custom inference endpoint after BYOK)

Editorial rules followed

• No per-plan monthly credit counts hard-coded; all references link to warp.dev/pricing.
• Reload-credit SKU denomination prices ($10/400, $20/1,000, $50/3,000, $100/6,500) preserved as SKU prices, not plan allowances.
• 100-credit auto-reload threshold preserved as a mechanic.
• add-on-credits.mdx slug deliberately kept (no rename) so all inbound links continue to resolve. The user-facing label is "Reload credits"; the slug change can come in a future cleanup.

Co-Authored-By: Oz oz-agent@warp.dev

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Project	Deployment	Actions	Updated (UTC)
docs	Ready	Preview, Comment	May 19, 2026 11:49pm

[hongyi-chen]

Restructured the launch into 3 thematic PRs targeting this branch so reviewers can be designated per slice. The umbrella hyc/plan-updates was reset to origin/main and force-pushed; the prior squash-merged content from #70/#71/#72/#73/#112 is preserved on tag hyc/plan-updates-backup-pre-split (pointing at f75c3fa).

The new thematic PRs:

• docs(pricing-may-2026): credits, billing, and service-account model #114 — Credits, billing, and service-account model — Suggested reviewer: billing / pricing engineer. Carries add-on-credits.mdx, credits.mdx, enterprise/.../billing.mdx, agents.mdx, team-access-billing-and-identity.mdx, api-keys.mdx.
• docs(pricing-may-2026): customer-supplied inference (BYOK + CIE + BYOLLM) #115 — Customer-supplied inference (BYOK + CIE + BYOLLM) — Suggested reviewer: AI infra / model choice owner. Carries bring-your-own-api-key.mdx, new custom-inference-endpoint.mdx, bring-your-own-llm.mdx, src/sidebar.ts, plans-and-billing/index.mdx.
• docs(pricing-may-2026): plans, FAQs, and team-management copy #116 — Plans, FAQs, and team-management copy — Suggested reviewer: pricing PM / docs lead. Carries plans-pricing-refunds.mdx, pricing-faqs.mdx, knowledge-and-collaboration/teams.mdx, enterprise/team-management/teams.mdx.

Once all three land on hyc/plan-updates, this PR's diff will repopulate to the cumulative launch and can be promoted from draft → ready for merge to main.