Webex screen share does not work from the browser-plugin-meetings sample using Chrome on a Mac

[pct196]

Describe the bug

When publishing a screen share to the webex meeting using the browser-plugin-meetings sample, other participant on the call CANNOT see the screen share.

• I've uploaded a video showing the issue with Chrome to YouTube.
• I've uploaded a video showing there is no issue with Firefox to YouTube

This issue was reproduced using v3.6.0 of the SDK.

To Reproduce

• Open the Auth & Registration section
  • Get an access token from webex for developers.
  • Click webex.init()
  • Click webex.meetings.register()
• Open the Streams section
  • Click Load Camera
  • Click Load Microphone
• Open the Manage Meeting section
  • In Choose a Meeting
    • Create a webex meeting from the web
    • Paste in the meeting SIP URI, select SIP URI and click Create Meeting
    • When the meeting is listed, select it
  • In Join Meeting
    • Select Join as Moderator
    • Click Join with Media
• Open the Screen share section
  • Click Share Screen
  • Select a screen to share
  • Click Publish in meeting
  • At this point participants can't see the screen share
  • Click Unpublish in meeting
  • At this point participants see a flicker to a screen share which disappears quickly

Expected behavior

A screen share can be published to the webex meeting which is seen by other participants.

Screenshots

I've uploaded a video showing the issue to YouTube.

Platform (please complete the following information):

• OS: macOS Sequoia 15.1 (24B83)
• Browser: Chrome
  • Version: 131.0.6778.70 (Official Build) (arm64)
• Browser: Firefox
  • Version: 132.0.2 (aarch64)
• Device Type: Desktop

Additional context

Here are my console logs.

• Chrome - fails
  • webex-screen-share-issue-2-console.log
• Firefox - successful
  • webex-screen-share-issue-2-firefox-console.log

[MikePhub]

Hello, Was this working previously and if so have you changed anything like OS or Browser versions?

I did notice some messages in the logs indicating no share RTP packets had been sent. Are you on a restricted network or VPN when this is happening?

10:44:29.114 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets received 0
10:44:34.115 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets sent undefined
10:44:34.115 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets received 0
10:44:39.112 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets sent undefined
10:44:39.112 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets received 0
10:44:44.115 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets sent undefined
10:44:44.115 webex.min.js:2 wx-js-sdk StatsAnalyzer:index#compareLastStatsResult --> No share RTP packets received 0

[pct196]

Hi, @MikePhub.
I am not on a restricted network or VPN. This works fine with Firefox.
I'm just recreating my videos and console logs with v3.6.0 as I realised I'd used an old version of the SDK.
Paul

[MikePhub]

Hi @pct196,
Sorry I missed you were running it locally. Can you also try from our hosted sample at https://webex.github.io/webex-js-sdk/samples/browser-plugin-meetings/?

[pct196]

Hi, @MikePhub.

I've just tested using the link above. The same issue occurs with Chrome where participants on the call do not see the screen share.

I've updated my initial description above to include videos and console logs using the v3.6.0 SDK from chrome and firefox.

Paul

[pct196]

Hi, @MikePhub.
Is there anything else you need from me for this issue please?
Cheers,
Paul

[sreenara]

The team is currently looking into this issue @pct196

[pct196]

The Webex team have confirmed on the #webex4devs channel that this is being investigated and are hoping to release a fix by the end of November.

[pct196]

The Webex team have identified the root cause for this issue. It's a server issue. They're waiting for the sever fix to be deployed in production.

[sreenara]

This issue has been resolved on the server side and the fix is deployed in production.

[pct196]

Hi, @sreenara. Could you please reopen this issue as I'm still experiencing the same problem after the server updates.

[sreenara]

@pct196 could you please share the console logs, HAR file and webrtc-dump for the latest occurrence of the same problem?