docs(cc-widgets): add AI documentation - AGENTS.md and ARCHITECTURE.md (#597)

Co-authored-by: Rankush Kumar <rankkuma+cisco@cisco.com>

Author: Shreyas281299

packages/contact-center/cc-widgets/ai-docs/AGENTS.md

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+# CC Widgets - Widget Aggregator & Web Components
+
+## Overview
+
+CC Widgets is an aggregator package that bundles all contact center widgets and exports them in two formats: React components for React applications, and Web Components for framework-agnostic use. It uses the r2wc library to convert React widgets into standards-compliant Web Components that can be used in any web application.
+
+**Package:** `@webex/cc-widgets`
+
+**Version:** See [package.json](../package.json)
+
+---
+
+## Why and What is This Package Used For?
+
+### Purpose
+
+CC Widgets serves as the main entry point for contact center widgets. It:
+
+- **Single package, no dependency sprawl** - Install one package (`@webex/cc-widgets`) instead of multiple widget packages; no need to track versions, peer dependencies, or compatibility across `@webex/cc-station-login`, `@webex/cc-user-state`, `@webex/cc-task`, etc.
+- **Provides complete widget suite** - All widgets (StationLogin, UserState, TaskList, CallControl, OutdialCall, etc.) are bundled and ready to use
+- **Delivers production-ready bundles** - Pre-built, optimized webpack bundles with all dependencies included
+- **Reduces integration effort** - One installation, one import, immediate access to all widgets
+
+### Key Capabilities
+
+- **Dual Export System**:
+
+  - Import as React components for React applications
+  - Use as Web Components (`<widget-cc-*>`) for framework-agnostic integration
+  - Both formats available from the same package
+
+- **Automatic Web Component Registration**:
+
+  - Web Components auto-register in the browser when bundle is loaded
+  - No manual `customElements.define()` required
+  - Ready to use immediately in HTML
+
+- **Single Package Management**:
+
+  - All widgets bundled in one npm package
+  - Guaranteed compatibility between widgets
+  - Simplified version management and updates
+
+- **Production Optimized**:
+
+  - Webpack-bundled with code splitting
+  - React and dependencies included in Web Component bundle
+  - Minimal bundle size for React component exports (re-exports only)
+
+- **Event System**:
+
+  - React components use standard props and callbacks
+  - Web Components emit CustomEvents for framework-agnostic communication
+  - Consistent event handling across both formats
+
+- **Shared Store Access**:
+  - Global MobX store accessible from both React and Web Components
+  - Single source of truth for agent state, tasks, and SDK interactions
+  - No store duplication or synchronization needed
+
+---
+
+## Dependencies
+
+**Note:** For exact versions, see [package.json](../package.json)
+
+### Runtime Dependencies
+
+| Package                        | Purpose                                                  |
+| ------------------------------ | -------------------------------------------------------- |
+| `@r2wc/react-to-web-component` | React to Web Component conversion                        |
+| `@webex/cc-station-login`      | Station Login widget                                     |
+| `@webex/cc-user-state`         | User State widget                                        |
+| `@webex/cc-task`               | Task widgets (TaskList, IncomingTask, CallControl, etc.) |
+| `@webex/cc-store`              | MobX singleton store                                     |
+
+### Peer Dependencies
+
+| Package                            | Purpose                                      |
+| ---------------------------------- | -------------------------------------------- |
+| `@momentum-ui/react-collaboration` | Momentum UI components (required by widgets) |
+
+### Note on React Dependencies
+
+React and ReactDOM are **not** listed as dependencies because:
+
+- React components expect the host app to provide React
+- Web Components bundle includes React internally
+- This prevents duplicate React instances
+
+---
+
+## Available Widgets
+
+### React Component Exports
+
+```typescript
+import {
+  StationLogin, // Agent station login
+  UserState, // Agent state management
+  IncomingTask, // Incoming task notifications
+  TaskList, // Active tasks list
+  CallControl, // Call control buttons
+  CallControlCAD, // CAD-enabled call control
+  OutdialCall, // Outbound dialing
+  store, // MobX store singleton
+} from '@webex/cc-widgets';
+```
+
+---
+
+## Examples and Use Cases
+
+### Getting Started
+
+#### React Component Usage
+
+```typescript
+import { StationLogin, UserState, TaskList } from '@webex/cc-widgets';
+import store from '@webex/cc-widgets';
+import React from 'react';
+
+function MyApp() {
+  return (
+    <div>
+      <StationLogin
+        onLogin={() => console.log('Logged in')}
+        profileMode={false}
+      />
+      <UserState
+        onStateChange={(state) => console.log('State:', state)}
+      />
+      <TaskList
+        onTaskSelected={(id) => console.log('Task:', id)}
+      />
+    </div>
+  );
+}
+```
+
+#### Web Component Usage (HTML)
+
+```html
+<!DOCTYPE html>
+<html>
+  <head>
+    <title>Contact Center Widgets</title>
+    <!-- Import Momentum UI CSS -->
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/@momentum-ui/core/css/momentum-ui.min.css" />
+  </head>
+  <body>
+    <!-- Use Web Components -->
+    <widget-cc-station-login></widget-cc-station-login>
+    <widget-cc-user-state></widget-cc-user-state>
+    <widget-cc-task-list></widget-cc-task-list>
+
+    <!-- Import the Web Components bundle -->
+    <script src="path/to/cc-widgets/dist/wc.js"></script>
+
+    <script>
+      // Initialize the widget store and set your access token BEFORE using any widgets
+      const store = window['ccWidgetStore'];
+      store.init({
+        access_token: '<YOUR_ACCESS_TOKEN>',
+        webexConfig: {
+          // Optionally configure Webex SDK here
+        },
+      });
+    </script>
+  </body>
+</html>
+```
+
+### Common Use Cases
+
+#### 1. Embedding in Non-React Applications
+
+```html
+<!-- Angular, Vue, or vanilla JS app -->
+<!DOCTYPE html>
+<html>
+  <body>
+    <div id="app">
+      <!-- Web Components work anywhere -->
+      <widget-cc-user-state></widget-cc-user-state>
+      <widget-cc-call-control></widget-cc-call-control>
+    </div>
+
+    <script src="cc-widgets/dist/wc.js"></script>
+    <script>
+      // Initialize the widget store and set Webex configuration and access token
+      store.init({
+        webexConfig,
+        access_token: '<YOUR_ACCESS_TOKEN>',
+      });
+    </script>
+  </body>
+</html>
+```
+
+#### 3. Micro-Frontend Architecture
+
+```typescript
+// Host application
+import { StationLogin, UserState } from '@webex/cc-widgets';
+import store from '@webex/cc-widgets';
+
+// Initialize the store before using it and before sharing across micro-frontends
+store.init({
+  access_token: '<YOUR_ACCESS_TOKEN>',
+  // Add any other necessary configuration here
+});
+
+// Share store across micro-frontends
+window.ccStore = store;
+
+function HostApp() {
+  return (
+    <div>
+      <StationLogin profileMode={false} />
+      {/* Other micro-frontends can access window.ccStore */}
+    </div>
+  );
+}
+```
+
+### Integration Patterns
+
+#### Initializing Store Before Widget Use
+
+```typescript
+import {store} from '@webex/cc-widgets';
+
+async function initialize() {
+  await store.init({
+    webexConfig,
+    access_token: <ACCESS_TOKEN>,
+  });
+
+  // 4. Now widgets are ready to use
+  renderWidgets();
+}
+```
+
+#### Event Handling with Web Components
+
+Web Components use **property assignment** for event handlers (not `addEventListener`). Assign callback functions directly to event properties:
+
+```javascript
+// Create or get references to Web Components
+const ccStationLogin = document.createElement('widget-cc-station-login');
+const ccUserState = document.createElement('widget-cc-user-state');
+const ccIncomingTask = document.createElement('widget-cc-incoming-task');
+const ccTaskList = document.createElement('widget-cc-task-list');
+const ccCallControl = document.createElement('widget-cc-call-control');
+const ccOutdial = document.createElement('widget-cc-outdial-call');
+
+// Assign event handler callbacks directly to properties
+ccStationLogin.onLogin = () => {
+  console.log('Login successful');
+  showAgentDashboard();
+};
+
+ccStationLogin.onLogout = () => {
+  console.log('Logout successful');
+  showLoginScreen();
+};
+
+ccUserState.onStateChange = (status) => {
+  console.log('Agent state changed:', status);
+  updateStatusIndicator(status);
+};
+
+ccIncomingTask.onAccepted = () => {
+  console.log('Task accepted');
+};
+
+ccIncomingTask.onDeclined = () => {
+  console.log('Task declined');
+};
+
+ccTaskList.onTaskAccepted = () => {
+  console.log('Task accepted from task list');
+};
+
+ccTaskList.onTaskDeclined = () => {
+  console.log('Task declined from task list');
+};
+
+ccCallControl.onHoldResume = () => {
+  console.log('Hold/Resume toggled');
+};
+
+ccCallControl.onEnd = () => {
+  console.log('Call ended');
+};
+
+ccCallControl.onWrapUp = (params) => {
+  console.log('Wrap-up completed', params);
+};
+
+// Append widgets to DOM after assigning event handlers
+document.body.appendChild(ccStationLogin);
+document.body.appendChild(ccUserState);
+document.body.appendChild(ccTaskList);
+document.body.appendChild(ccCallControl);
+```
+
+---
+
+## Installation
+
+```bash
+# Install the widgets bundle
+yarn add @webex/cc-widgets
+
+```
+
+---
+
+## Build Outputs
+
+The package produces two bundles:
+
+### 1. React Bundle (`dist/index.js`)
+
+Used with: import { StationLogin } from '@webex/cc-widgets'. Contains: Re-exports of React widgets + store. Size: Small (just re-exports, no bundled code)
+
+### 2. Web Components Bundle (`dist/wc.js`)
+
+Used with: <script src="dist/wc.js"></script>. Contains: All widgets + React + dependencies bundled.Size: Large (self-contained bundle).Includes: r2wc wrappers + custom element registration
+
+---
+
+## Additional Resources
+
+For detailed architecture, r2wc integration patterns, and troubleshooting, see [architecture.md](./architecture.md).
+
+---
+
+_Last Updated: 2025-11-26_