fix(cc-widgets): Transfer issue fix

packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts

@@ -20,7 +20,7 @@ export const extractTaskListItemData = (task: ITask, isBrowser: boolean): TaskLi
 
   const taskState = task.data.interaction.state;
   const startTimeStamp = task.data.interaction.createdTimestamp;
-  const isIncomingTask = taskState === 'new' || taskState === 'consult';
+  const isIncomingTask = !task?.data.wrapUpRequired && (taskState === 'new' || taskState === 'consult');
   const mediaType = task.data.interaction.mediaType;
   const mediaChannel = task.data.interaction.mediaChannel;
 

packages/contact-center/cc-components/tests/components/task/TaskList/task-list.utils.tsx

@@ -126,6 +126,40 @@ describe('task-list.utils', () => {
         mockTask.data.interaction.mediaType = originalMediaType;
       });
 
+      it('should extract correct data for incoming telephony task on browser if wrapUpRequired', () => {
+        const originalState = mockTask.data.interaction.state;
+        const originalCallAssociatedDetails = mockTask.data.interaction.callAssociatedDetails;
+        const originalWrapUpRequired = mockTask.data.wrapUpRequired;
+        const originalMediaType = mockTask.data.interaction.mediaType;
+
+        mockTask.data.interaction.state = 'new';
+        mockTask.data.interaction.callAssociatedDetails = {
+          ani: '9876543210',
+          customerName: 'Jane Smith',
+          virtualTeamName: 'Sales Team',
+          ronaTimeout: '60',
+        };
+        mockTask.data.wrapUpRequired = true;
+        mockTask.data.interaction.mediaType = MEDIA_CHANNEL.TELEPHONY;
+
+        const result = extractTaskListItemData(mockTask, true);
+
+        expect(result.ani).toBe('9876543210');
+        expect(result.ronaTimeout).toBeNull(); // Active tasks don't show RONA timeout
+        expect(result.taskState).toBe('new');
+        expect(result.isIncomingTask).toBe(false);
+        expect(result.acceptText).toBeUndefined();
+        expect(result.declineText).toBeUndefined();
+        expect(result.disableAccept).toBe(false);
+        expect(result.displayState).toBe('new');
+
+        // Restore original values
+        mockTask.data.interaction.state = originalState;
+        mockTask.data.interaction.callAssociatedDetails = originalCallAssociatedDetails;
+        mockTask.data.wrapUpRequired = originalWrapUpRequired;
+        mockTask.data.interaction.mediaType = originalMediaType;
+      });
+
       it('should extract correct data for incoming telephony task on non-browser', () => {
         const originalState = mockTask.data.interaction.state;
         const originalCallAssociatedDetails = mockTask.data.interaction.callAssociatedDetails;

packages/contact-center/store/src/storeEventsWrapper.ts

@@ -203,7 +203,11 @@ class StoreWrapper implements IStoreWrapper {
 
   setCurrentTask = (task: ITask | null, isClicked: boolean = false): void => {
     // Don't assign the task as current task if the interaction state is 'new' or 'consult'
-    if (task?.data.interaction.state === 'new' || task?.data.interaction.state === 'consult') return;
+    if (
+      !task?.data.wrapUpRequired &&
+      (task?.data.interaction.state === 'new' || task?.data.interaction.state === 'consult')
+    )
+      return;
 
     runInAction(() => {
       // Determine if the new task is the same as the current task