fix(user-state): fix-rona-state

[akulakum]

COMPLETES #Adhoc

This pull request addresses

Display of different agent states during incoming calls:

• If an agent receives an incoming call but does not pick up within the specified time frame, the state changes to RONA.
• If the agent declines the incoming call, the state changes to Agent_Declined.
• If the agent is unavailable during extension mode, the state changes to Agent_Unavailable.

by making the following changes

< DESCRIBE YOUR CHANGES >

Change Type

• Bug fix (non-breaking change which fixes an issue)
• New feature (non-breaking change which adds functionality)
• Breaking change (fix or feature that would cause existing functionality to change)
• Documentation update
• Tooling change
• Internal code refactor

The following scenarios were tested

• The testing is done with the amplify link

• Tested locally and in amplify

• Made call and went to ENGAGED and changed states

• Let call RONA and changed states

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• GAI was not used (or, no additional notation is required)
• Code was generated entirely by GAI
• GAI was used to create a draft that was subsequently customized or modified
• Coder created a draft manually that was non-substantively modified by GAI (e.g., refactoring was performed by GAI on manually written code)
• Tool used for AI assistance (GitHub Copilot / Other - specify)
  • Github Copilot
  • Other - Please Specify
• This PR is related to
  • Feature
  • Defect fix
  • Tech Debt
  • Automation

Checklist before merging

• I have not skipped any automated checks
• All existing and new tests passed
• I have updated the testing document

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[Shreyas281299]

Looks good

[sreenara]

🎉 This PR is included in version 1.28.0-ccwidgets.103 🎉

The release is available on GitHub release

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