feat(cc-widgets): Transfer to dial number feature added#531
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rsarika
added
validated
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| const noAgents = isAgentsEmpty(filteredAgents); | ||
| const noQueues = isQueuesEmpty(filteredQueues); | ||
| const showTabs = shouldShowTabs(filteredAgents, filteredQueues); |
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Let us re-add this back, I think the below change was added for testing but we should ensure that we only show the tabs based on the list status... dial number tab can be present by default.
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Discussed 1:1 with Ravi - for now we show all tabs since we need to show dial number for everyone.
adhmenon
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adhmenon
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LGTM.
Let us test ocne with queue-dial.
| handleQueueSelection(id, name, onQueueSelect, logger); | ||
| } | ||
| )} | ||
| {showTabs && selectedTab === 'DialNumber' && ( |
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create a constant for dialNumber
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Queues and agents also
| startTimeStamp={consultStartTimeStamp} | ||
| endConsultCall={endConsultCall} | ||
| onTransfer={() => consultTransfer(consultAgentId || currentTask.data.destAgentId, lastTargetType)} | ||
| onTransfer={() => consultTransfer()} |
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| onTransfer={() => consultTransfer()} | |
| onTransfer={consultTransfer} |
| @@ -282,10 +282,8 @@ export interface ControlProps { | |||
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| /** | |||
| * Function to transfer the consult call to a destination. | |||
mkesavan13
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mkesavan13
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Please address the minor comments from the sit-down review and we are good to merge
# [1.28.0-ccwidgets.114](v1.28.0-ccwidgets.113...v1.28.0-ccwidgets.114) (2025-09-16) ### Features * **cc-widgets:** Transfer to dial number feature added ([#531](#531)) ([f7b1773](f7b1773))
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🎉 This PR is included in version 1.28.0-ccwidgets.114 🎉 The release is available on GitHub release Your semantic-release bot 📦🚀 |
4 participants
COMPLETES #https://jira-eng-sjc12.cisco.com/jira/browse/CAI-7080
This pull request addresses
Implement transfer/consult to DialNumber
by making the following changes
added one more tab DialNumber with one textbox and button.
Change Type
The following scenarios were tested
Prerequisite: get a call from customer
transfer to dial number(use sreenara's number)
consult to dial number(use sreenara's number)
end consult before answers
consult to dial number(use sreenara's number)
end consult after answers
consult to dial number(use sreenara's number)
after answer consulttransfer
do the above steps for an entrypoint number as well eg: +16266820030
< ENUMERATE TESTS PERFORMED, WHETHER MANUAL OR AUTOMATED >
The GAI Coding Policy And Copyright Annotation Best Practices
Checklist before merging