diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
index 750d4a31c..94e1483e4 100644
--- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
+++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
@@ -12,8 +12,8 @@ const DialNumberUI: React.FC<ConsultTransferDialNumberComponentProps> = (props)
   return (
     <div className="consult-transfer-dial-number-container">
       <Input
-        id="dial-number-input"
-        data-testid="dial-number-input"
+        id="consult-transfer-dial-number-input"
+        data-testid="consult-transfer-dial-number-input"
         value={value}
         onInput={(e) => onInputDialNumber(e, setValue)}
         placeholder="Enter Dial Number"
diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/consult-transfer-dial-number.snapshot.test.tsx.snap b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/consult-transfer-dial-number.snapshot.test.tsx.snap
index a4967aee7..4953147a4 100644
--- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/consult-transfer-dial-number.snapshot.test.tsx.snap
+++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/consult-transfer-dial-number.snapshot.test.tsx.snap
@@ -7,7 +7,7 @@ exports[`DialNumberUI snapshot matches snapshot 1`] = `
   >
     <mdc-input
       class="consult-transfer-dial-number-input"
-      data-testid="dial-number-input"
+      data-testid="consult-transfer-dial-number-input"
     />
     <button
       class="md-button-circle-wrapper consult-transfer-dial-number-btn md-button-simple-wrapper"
diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
index 5b11911d3..5f6a73ac2 100644
--- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
+++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/consult-transfer-dial-number.tsx
@@ -32,7 +32,7 @@ describe('DialNumberUI', () => {
 
   it('renders input and button', () => {
     const {getByTestId} = render(<DialNumberUI {...defaultProps} />);
-    const input = getByTestId('dial-number-input');
+    const input = getByTestId('consult-transfer-dial-number-input');
     expect(input).toBeInTheDocument();
     const button = getByTestId('dial-number-btn');
     expect(button).toBeInTheDocument();
@@ -40,7 +40,7 @@ describe('DialNumberUI', () => {
 
   it('calls onInputDialNumber utility when input event is fired', () => {
     const {getByTestId} = render(<DialNumberUI {...defaultProps} />);
-    const numberInput = getByTestId('dial-number-input');
+    const numberInput = getByTestId('consult-transfer-dial-number-input');
     const event = new CustomEvent('input', {detail: {value: '12345'}});
     fireEvent(numberInput, event);
     expect(mockOnInputDialNumber).toHaveBeenCalled();
@@ -48,7 +48,7 @@ describe('DialNumberUI', () => {
 
   it('calls handleButtonPress utility when button is pressed', () => {
     const {getByTestId} = render(<DialNumberUI {...defaultProps} />);
-    const numberInput = getByTestId('dial-number-input');
+    const numberInput = getByTestId('consult-transfer-dial-number-input');
     // Simulate entering a value before clicking the button
     const inputValue = '98765';
     const event = new CustomEvent('input', {detail: {value: inputValue}});
diff --git a/playwright/Utils/advancedTaskControlUtils.ts b/playwright/Utils/advancedTaskControlUtils.ts
index 711137b69..127fc1373 100644
--- a/playwright/Utils/advancedTaskControlUtils.ts
+++ b/playwright/Utils/advancedTaskControlUtils.ts
@@ -103,55 +103,69 @@ export function verifyConsultTransferredLogs(): void {
 }
 
 /**
- * Utility function to get all captured logs for debugging purposes.
- * @returns Array of all captured log messages
- */
-export function getAllCapturedLogs(): string[] {
-  return [...capturedAdvancedLogs];
-}
-
-/**
- * Initiates a consult with another agent via the agents tab.
+ * Unified function to handle consult and transfer actions for agent, queue, and dial number.
  * @param page - The agent's main page
- * @param agentName - Name of the agent to consult with (e.g., 'User1 Agent1')
+ * @param type - 'agent' | 'queue' | 'dialNumber'
+ * @param action - 'consult' | 'transfer'
+ * @param value - agentName, queueName, or phoneNumber
  * @returns Promise<void>
  */
-export async function consultViaAgent(page: Page, agentName: string): Promise<void> {
-  // Click consult with another agent button
-  await page.getByTestId('call-control:consult').nth(1).click({timeout: AWAIT_TIMEOUT});
-  // Navigate to Agents tab
-  await page.getByRole('tab', {name: 'Agents'}).click({timeout: AWAIT_TIMEOUT});
-
-  //hover over the agent name - use exact match to avoid confusion with similar names
-  await page.getByRole('listitem', {name: agentName, exact: true}).hover({timeout: FORM_FIELD_TIMEOUT});
-
-  // Select the specific agent
-  await page.getByRole('listitem', {name: agentName, exact: true}).getByRole('button').click({timeout: AWAIT_TIMEOUT});
-
-  // Wait a moment for the consult to be initiated
-  await page.waitForTimeout(2000);
-}
-
-/**
- * Initiates a consult with a queue via the queues tab.
- * @param page - The agent's main page
- * @param queueName - Name of the queue to consult with (e.g., 'Customer Service Queue')
- * @returns Promise<void>
- */
-export async function consultViaQueue(page: Page, queueName: string): Promise<void> {
-  // Click consult with another agent button
-  await page.getByTestId('call-control:consult').nth(1).click({timeout: AWAIT_TIMEOUT});
-
-  // Navigate to Queues tab
-  await page.getByRole('tab', {name: 'Queues'}).click({timeout: AWAIT_TIMEOUT});
-
-  // Hover over the queue name - use exact match to avoid confusion with similar names
-  await page.getByRole('listitem', {name: queueName, exact: true}).hover({timeout: AWAIT_TIMEOUT});
+export async function consultOrTransfer(
+  page: Page,
+  type: 'agent' | 'queue' | 'dialNumber',
+  action: 'consult' | 'transfer',
+  value: string
+): Promise<void> {
+  // Determine which button to click for consult or transfer
+  if (action === 'consult') {
+    await page.getByTestId('call-control:consult').nth(1).click({timeout: AWAIT_TIMEOUT});
+  } else {
+    await page
+      .getByRole('group', {name: 'Call Control with Call'})
+      .getByLabel('Transfer Call')
+      .click({timeout: AWAIT_TIMEOUT});
+  }
 
-  // Select the specific queue
-  await page.getByRole('listitem', {name: queueName, exact: true}).getByRole('button').click({timeout: AWAIT_TIMEOUT});
+  // Navigate to the correct tab and perform the action
+  if (type === 'agent' || type === 'queue') {
+    const tabName = type === 'agent' ? 'Agents' : 'Queues';
+    await page.getByRole('tab', {name: tabName}).click({timeout: AWAIT_TIMEOUT});
+    const listItem = page.getByRole('listitem', {name: value, exact: true});
+    await listItem.waitFor({state: 'visible', timeout: AWAIT_TIMEOUT});
+    await listItem.scrollIntoViewIfNeeded();
+    await page.waitForTimeout(300);
+    const button = listItem.getByRole('button');
+    await button.waitFor({state: 'visible', timeout: AWAIT_TIMEOUT});
+    await button.scrollIntoViewIfNeeded();
+    await button.evaluate((el) => {
+      if (el.hasAttribute('disabled')) {
+        throw new Error(`${tabName.slice(0, -1)} button is disabled`);
+      }
+    });
+    let lastError;
+    for (let i = 0; i < 3; i++) {
+      try {
+        await button.click({timeout: AWAIT_TIMEOUT, force: true});
+        lastError = undefined;
+        break;
+      } catch (e) {
+        lastError = e;
+        await page.waitForTimeout(400);
+      }
+    }
+    if (lastError) {
+      throw lastError;
+    }
+  } else if (type === 'dialNumber') {
+    await page.getByRole('tab', {name: 'Dial Number'}).click({timeout: AWAIT_TIMEOUT});
+    const inputLocator = page.getByTestId('consult-transfer-dial-number-input').locator('input');
+    await inputLocator.waitFor({state: 'visible', timeout: AWAIT_TIMEOUT});
+    await inputLocator.click({timeout: AWAIT_TIMEOUT});
+    await inputLocator.fill(value, {timeout: AWAIT_TIMEOUT});
+    await page.getByTestId('dial-number-btn').click({timeout: AWAIT_TIMEOUT});
+  }
 
-  // Wait a moment for the consult to be initiated
+  // Wait a moment for the action to be processed
   await page.waitForTimeout(2000);
 }
 
@@ -164,58 +178,3 @@ export async function cancelConsult(page: Page): Promise<void> {
   // Click cancel consult button
   await page.getByTestId('cancel-consult-btn').click({timeout: AWAIT_TIMEOUT});
 }
-
-/**
- * Initiates a transfer via the agents tab (without prior consult).
- * @param page - The agent's main page
- * @param agentName - Name of the agent to transfer to (e.g., 'User1 Agent1')
- * @returns Promise<void>
- */
-export async function transferViaAgent(page: Page, agentName: string): Promise<void> {
-  // Click transfer call button
-  await page
-    .getByRole('group', {name: 'Call Control with Call'})
-    .getByLabel('Transfer Call')
-    .click({timeout: AWAIT_TIMEOUT});
-
-  // Navigate to Agents tab
-  await page.getByRole('tab', {name: 'Agents'}).click({timeout: AWAIT_TIMEOUT});
-
-  // Hover over the agent name - use exact match to avoid confusion with similar names
-  await page.getByRole('listitem', {name: agentName, exact: true}).hover({timeout: FORM_FIELD_TIMEOUT});
-
-  // Select the specific agent
-  await page
-    .getByRole('listitem', {name: agentName, exact: true})
-    .getByRole('button')
-    .click({timeout: FORM_FIELD_TIMEOUT});
-
-  // Wait a moment for the transfer to be processed
-  await page.waitForTimeout(2000);
-}
-
-/**
- * Initiates a transfer via the queues tab (without prior consult).
- * @param page - The agent's main page
- * @param queueName - Name of the queue to transfer to (e.g., 'Customer Service Queue')
- * @returns Promise<void>
- */
-export async function transferViaQueue(page: Page, queueName: string): Promise<void> {
-  // Click transfer call button
-  await page
-    .getByRole('group', {name: 'Call Control with Call'})
-    .getByLabel('Transfer Call')
-    .click({timeout: AWAIT_TIMEOUT});
-
-  // Navigate to Queues tab
-  await page.getByRole('tab', {name: 'Queues'}).click({timeout: AWAIT_TIMEOUT});
-
-  // Hover over the queue name - use exact match to avoid confusion with similar names
-  await page.getByRole('listitem', {name: queueName, exact: true}).hover({timeout: AWAIT_TIMEOUT});
-
-  // Select the specific queue
-  await page.getByRole('listitem', {name: queueName, exact: true}).getByRole('button').click({timeout: AWAIT_TIMEOUT});
-
-  // Wait a moment for the transfer to be processed
-  await page.waitForTimeout(2000);
-}
diff --git a/playwright/constants.ts b/playwright/constants.ts
index e93730acd..c0aaf4ace 100644
--- a/playwright/constants.ts
+++ b/playwright/constants.ts
@@ -70,6 +70,7 @@ export const PAGE_TYPES = {
   EXTENSION: 'extension',
   CHAT: 'chat',
   MULTI_SESSION: 'multiSession',
+  DIAL_NUMBER: 'dialNumber',
 };
 
 export type PageType = (typeof PAGE_TYPES)[keyof typeof PAGE_TYPES];
diff --git a/playwright/test-manager.ts b/playwright/test-manager.ts
index 17ff65b07..af309f7d8 100644
--- a/playwright/test-manager.ts
+++ b/playwright/test-manager.ts
@@ -32,6 +32,7 @@ interface SetupConfig {
   // Console logging
   enableConsoleLogging?: boolean;
   enableAdvancedLogging?: boolean;
+  needDialNumberLogin?: boolean;
 }
 
 // Environment variable helper interface
@@ -42,6 +43,8 @@ interface EnvTokens {
   agent2Username: string;
   agent1ExtensionNumber: string;
   password: string;
+  dialNumberUsername?: string;
+  dialNumberPassword?: string;
 }
 
 // Context creation result interface
@@ -77,6 +80,12 @@ export class TestManager {
   public chatPage: Page;
   public chatContext: BrowserContext;
 
+  // Dial Number page
+  public dialNumberPage: Page;
+  public dialNumberContext: BrowserContext;
+
+  // Console messages collected from pages
+
   public consoleMessages: string[] = [];
   public readonly maxRetries: number;
   public readonly projectName: string;
@@ -95,6 +104,8 @@ export class TestManager {
       agent2Username: process.env[`${this.projectName}_AGENT2_USERNAME`] ?? '',
       agent1ExtensionNumber: process.env[`${this.projectName}_AGENT1_EXTENSION_NUMBER`] ?? '',
       password: process.env.PW_SANDBOX_PASSWORD ?? '',
+      dialNumberUsername: process.env.PW_DIAL_NUMBER_LOGIN_USERNAME ?? '',
+      dialNumberPassword: process.env.PW_DIAL_NUMBER_LOGIN_PASSWORD ?? '',
     };
   }
 
@@ -159,6 +170,7 @@ export class TestManager {
       agent1LoginMode: LOGIN_MODE.DESKTOP,
       enableConsoleLogging: true,
       enableAdvancedLogging: false,
+      needDialNumberLogin: false,
     };
 
     const finalConfig: Required<SetupConfig> = {...defaults, ...config} as Required<SetupConfig>;
@@ -197,6 +209,9 @@ export class TestManager {
     if (config.needsExtension) {
       promises.push(this.createContextWithPage(browser, PAGE_TYPES.EXTENSION));
     }
+    if (config.needDialNumberLogin) {
+      promises.push(this.createContextWithPage(browser, PAGE_TYPES.DIAL_NUMBER));
+    }
     if (config.needsChat) {
       promises.push(this.createContextWithPage(browser, PAGE_TYPES.CHAT));
     }
@@ -243,6 +258,12 @@ export class TestManager {
           this.multiSessionContext = result.context;
           this.multiSessionAgent1Page = result.page;
           break;
+        case PAGE_TYPES.DIAL_NUMBER:
+          this.dialNumberContext = result.context;
+          this.dialNumberPage = result.page;
+          break;
+        default:
+          throw new Error(`Unknown page type: ${result.type}`);
       }
     }
   }
@@ -266,6 +287,10 @@ export class TestManager {
       setupPromises.push(this.setupCaller(envTokens));
     }
 
+    // Dial Number setup
+    if (config.needDialNumberLogin && this.dialNumberPage) {
+      setupPromises.push(this.setupDialNumber(envTokens));
+    }
     return setupPromises;
   }
 
@@ -295,6 +320,14 @@ export class TestManager {
     await pageSetup(this.agent2Page, LOGIN_MODE.DESKTOP, envTokens.agent2AccessToken);
   }
 
+  // Helper method for Dial Number setup
+  private async setupDialNumber(envTokens: EnvTokens): Promise<void> {
+    await this.retryOperation(
+      () => loginExtension(this.dialNumberPage, envTokens.dialNumberUsername, envTokens.dialNumberPassword),
+      'dial number login'
+    );
+  }
+
   // Helper method for Caller setup
   private async setupCaller(envTokens: EnvTokens): Promise<void> {
     await this.retryOperation(
@@ -355,10 +388,12 @@ export class TestManager {
     await this.setup(browser, {
       needsAgent1: true,
       needsAgent2: true,
+      needsExtension: true,
       needsCaller: true,
-      agent1LoginMode: LOGIN_MODE.DESKTOP,
+      agent1LoginMode: LOGIN_MODE.EXTENSION,
       enableConsoleLogging: true,
       enableAdvancedLogging: true,
+      needDialNumberLogin: true,
     });
   }
 
diff --git a/playwright/tests/advance-task-control-combinations-test.spec.ts b/playwright/tests/advance-task-control-combinations-test.spec.ts
index 32dca27ce..a0f7084b5 100644
--- a/playwright/tests/advance-task-control-combinations-test.spec.ts
+++ b/playwright/tests/advance-task-control-combinations-test.spec.ts
@@ -1,5 +1,5 @@
 import {test, expect} from '@playwright/test';
-import {consultViaAgent, transferViaAgent, cancelConsult} from '../Utils/advancedTaskControlUtils';
+import {cancelConsult, consultOrTransfer} from '../Utils/advancedTaskControlUtils';
 import {changeUserState, verifyCurrentState} from '../Utils/userStateUtils';
 import {createCallTask, acceptIncomingTask} from '../Utils/incomingTaskUtils';
 import {submitWrapup} from '../Utils/wrapupUtils';
@@ -29,7 +29,12 @@ export default function createAdvanceCombinationsTests() {
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent1Page.waitForTimeout(2000);
       await waitForState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      await transferViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'transfer',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       incomingTaskDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 20000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
@@ -37,7 +42,12 @@ export default function createAdvanceCombinationsTests() {
       await testManager.agent1Page.waitForTimeout(2000);
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
       await testManager.agent1Page.waitForTimeout(2000);
-      await transferViaAgent(testManager.agent2Page, process.env[`${testManager.projectName}_AGENT1_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent2Page,
+        'agent',
+        'transfer',
+        process.env[`${testManager.projectName}_AGENT1_NAME`]!
+      );
       incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 20000});
       await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
@@ -63,7 +73,12 @@ export default function createAdvanceCombinationsTests() {
       await waitForState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent2Page.waitForTimeout(2000);
       await testManager.agent1Page.waitForTimeout(2000);
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       incomingTaskDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 20000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
@@ -72,7 +87,12 @@ export default function createAdvanceCombinationsTests() {
       await testManager.agent1Page.waitForTimeout(3000);
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
       await waitForState(testManager.agent1Page, USER_STATES.AVAILABLE);
-      await consultViaAgent(testManager.agent2Page, process.env[`${testManager.projectName}_AGENT1_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent2Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT1_NAME`]!
+      );
       await testManager.agent1Page
         .getByTestId('samples:incoming-task-telephony')
         .first()
@@ -99,7 +119,12 @@ export default function createAdvanceCombinationsTests() {
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await waitForState(testManager.agent1Page, USER_STATES.ENGAGED);
       await waitForState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       incomingTaskDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 20000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
@@ -109,7 +134,12 @@ export default function createAdvanceCombinationsTests() {
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
       await waitForState(testManager.agent1Page, USER_STATES.AVAILABLE);
 
-      await transferViaAgent(testManager.agent2Page, process.env[`${testManager.projectName}_AGENT1_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent2Page,
+        'agent',
+        'transfer',
+        process.env[`${testManager.projectName}_AGENT1_NAME`]!
+      );
       incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({
         state: 'visible',
@@ -137,7 +167,12 @@ export default function createAdvanceCombinationsTests() {
       await waitForState(testManager.agent1Page, USER_STATES.ENGAGED);
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent1Page.waitForTimeout(2000);
-      await transferViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'transfer',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       await testManager.agent2Page
         .getByTestId('samples:incoming-task-telephony')
         .first()
@@ -147,7 +182,12 @@ export default function createAdvanceCombinationsTests() {
       await testManager.agent1Page.waitForTimeout(2000);
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
       await waitForState(testManager.agent1Page, USER_STATES.AVAILABLE);
-      await consultViaAgent(testManager.agent2Page, process.env[`${testManager.projectName}_AGENT1_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent2Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT1_NAME`]!
+      );
       incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({
         state: 'visible',
@@ -176,7 +216,12 @@ export default function createAdvanceCombinationsTests() {
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent1Page.waitForTimeout(5000);
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
       await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
@@ -187,7 +232,12 @@ export default function createAdvanceCombinationsTests() {
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
       await testManager.agent2Page.waitForTimeout(3000);
       await verifyCurrentState(testManager.agent2Page, USER_STATES.ENGAGED);
-      await consultViaAgent(testManager.agent2Page, process.env[`${testManager.projectName}_AGENT1_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent2Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT1_NAME`]!
+      );
       const returnConsultDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await returnConsultDiv.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
@@ -196,7 +246,12 @@ export default function createAdvanceCombinationsTests() {
       await testManager.agent2Page.waitForTimeout(2000);
       await submitWrapup(testManager.agent2Page, WRAPUP_REASONS.RESOLVED);
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).toBeVisible();
       await expect(testManager.agent1Page.getByTestId('transfer-consult-btn')).toBeVisible();
       await cancelConsult(testManager.agent1Page);
diff --git a/playwright/tests/advanced-task-controls-test.spec.ts b/playwright/tests/advanced-task-controls-test.spec.ts
index 7015d625b..7eaa55f32 100644
--- a/playwright/tests/advanced-task-controls-test.spec.ts
+++ b/playwright/tests/advanced-task-controls-test.spec.ts
@@ -1,9 +1,6 @@
 import {test, expect} from '@playwright/test';
 import {
-  consultViaAgent,
-  consultViaQueue,
-  transferViaAgent,
-  transferViaQueue,
+  consultOrTransfer,
   cancelConsult,
   clearAdvancedCapturedLogs,
   verifyTransferSuccessLogs,
@@ -13,7 +10,14 @@ import {
 } from '../Utils/advancedTaskControlUtils';
 
 import {changeUserState, verifyCurrentState} from '../Utils/userStateUtils';
-import {createCallTask, acceptIncomingTask, declineIncomingTask} from '../Utils/incomingTaskUtils';
+import {
+  createCallTask,
+  acceptIncomingTask,
+  declineIncomingTask,
+  acceptExtensionCall,
+  endCallTask,
+  declineExtensionCall,
+} from '../Utils/incomingTaskUtils';
 import {submitWrapup} from '../Utils/wrapupUtils';
 import {USER_STATES, TASK_TYPES, WRAPUP_REASONS} from '../constants';
 import {holdCallToggle, endTask, verifyHoldButtonIcon, verifyTaskControls} from '../Utils/taskControlUtils';
@@ -59,7 +63,7 @@ export default function createAdvancedTaskControlsTests() {
       const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
 
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
+      await acceptExtensionCall(testManager.agent1ExtensionPage);
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent1Page.waitForTimeout(5000);
 
@@ -69,9 +73,14 @@ export default function createAdvancedTaskControlsTests() {
       clearAdvancedCapturedLogs();
     });
 
-    test('Normal Call Blind Transferred by Agent to Another Agent', async () => {
+    test('Call Blind Transferred by Agent to Another Agent', async () => {
       // Agent 1 performs blind transfer to Agent 2
-      await transferViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'transfer',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
 
       // Verify transfer success in console logs
       await testManager.agent1Page.waitForTimeout(3000);
@@ -101,9 +110,14 @@ export default function createAdvancedTaskControlsTests() {
       await testManager.agent2Page.waitForTimeout(2000);
     });
 
-    test('Normal Call Blind Transferred to Queue', async () => {
+    test('Call Blind Transferred to Queue', async () => {
       // First transfer from Agent 1 to Agent 2
-      await transferViaQueue(testManager.agent1Page, process.env[`${testManager.projectName}_QUEUE_NAME`]!);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'queue',
+        'transfer',
+        process.env[`${testManager.projectName}_QUEUE_NAME`]!
+      );
 
       // Agent 2 accepts the transfer
       const incomingTransferDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
@@ -123,352 +137,311 @@ export default function createAdvancedTaskControlsTests() {
       // Verify Agent 2 is no longer engaged
       await verifyCurrentState(testManager.agent2Page, USER_STATES.AVAILABLE);
     });
+
+    test('Call Blind Transferred to DialNumber', async () => {
+      // First transfer from Agent 1 to Agent 2
+      await consultOrTransfer(testManager.agent1Page, 'dialNumber', 'transfer', process.env.PW_DIAL_NUMBER!);
+
+      //DialNumber accepts the transfer
+      await acceptExtensionCall(testManager.dialNumberPage);
+      verifyTransferSuccessLogs();
+      await endCallTask(testManager.callerPage!);
+
+      // Verify Agent 1 goes to wrapup after transfer
+      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
+      await testManager.agent1Page.waitForTimeout(2000);
+
+      // Verify Agent 1 is no longer engaged
+      await verifyCurrentState(testManager.agent1Page, USER_STATES.AVAILABLE);
+    });
+
+    test('Call Blind Transferred to Queue with DialNumber', async () => {
+      // First transfer from Agent 1 to Agent 2
+      await consultOrTransfer(testManager.agent1Page, 'queue', 'transfer', 'queue with dn');
+
+      //DialNumber accepts the transfer
+      await acceptExtensionCall(testManager.dialNumberPage);
+      verifyTransferSuccessLogs();
+      await endCallTask(testManager.callerPage!);
+
+      // Verify Agent 1 goes to wrapup after transfer
+      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
+      await testManager.agent1Page.waitForTimeout(2000);
+
+      // Verify Agent 1 is no longer engaged
+      await verifyCurrentState(testManager.agent1Page, USER_STATES.AVAILABLE);
+    });
   });
 
   // =============================================================================
-  // CONSULT TRANSFER TESTS
+  // CONSULT TRANSFER AND CONSULT SCENARIOS
   // =============================================================================
 
-  describe('Consult Transfer Tests', () => {
-    beforeEach(async () => {
+  describe('Consult and Consult Transfer Scenarios', () => {
+    test('Agent Consult Transfer: cancel, decline, timeout, and transfer scenarios are handled correctly in sequence', async () => {
+      // ...existing code for Agent Consult Transfer test...
       await changeUserState(testManager.agent2Page, USER_STATES.MEETING);
-      // Create call task and agent 1 accepts it
+      await changeUserState(testManager.agent1Page, USER_STATES.AVAILABLE);
       await createCallTask(testManager.callerPage!, process.env[`${testManager.projectName}_ENTRY_POINT`]!);
-
       const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
-
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
+      await testManager.agent1ExtensionPage
+        .locator('[data-test="generic-person-item-base"]')
+        .waitFor({state: 'visible', timeout: 20000});
+      await acceptExtensionCall(testManager.agent1ExtensionPage);
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await testManager.agent1Page.waitForTimeout(5000);
-
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
 
-      // Clear console logs to track consult events
+      // 1. Accept consult and end
       clearAdvancedCapturedLogs();
-    });
-
-    test('Normal Call Consulted via Agent and Accepted (A1 → A2)', async () => {
-      // Agent 1 initiates consult with Agent 2
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
-
-      // Verify consult UI elements are visible
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).toBeVisible();
       await expect(testManager.agent1Page.getByTestId('transfer-consult-btn')).toBeVisible();
-
-      // Agent 2 receives and accepts the consult
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
-
+      const consultRequestDiv1 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv1.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
       await testManager.agent2Page.waitForTimeout(3000);
-
-      // Verify both agents are in consult state
       await expect(testManager.agent1Page.getByTestId('transfer-consult-btn')).toBeVisible();
-
-      // Verify consult start success was logged
       await testManager.agent1Page.waitForTimeout(2000);
       verifyConsultStartSuccessLogs();
-
-      // End the consult and verify state
       await cancelConsult(testManager.agent2Page);
-
-      // Verify consult end success was logged
       await testManager.agent1Page.waitForTimeout(2000);
       verifyConsultEndSuccessLogs();
-
-      // Verify call is on hold after consult ends
       await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
-
       await verifyCurrentState(testManager.agent2Page, USER_STATES.AVAILABLE);
       await holdCallToggle(testManager.agent1Page);
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent1Page.waitForTimeout(2000);
-      await verifyCurrentState(testManager.agent1Page, USER_STATES.AVAILABLE);
-    });
-
-    test('Normal Call Consulted via Agent and Declined (A1 → A2)', async () => {
-      // Agent 1 initiates another consult with Agent 2
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
 
-      // Agent 2 receives and declines the consult
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
+      // 2. Decline consult
+      clearAdvancedCapturedLogs();
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
+      const consultRequestDiv2 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv2.waitFor({state: 'visible', timeout: 60000});
       await testManager.agent2Page.waitForTimeout(3000);
-
       await declineIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
-
-      // Verify Agent 1 returns to normal call state
       await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
-
-      // Verify call is on hold after consult decline
       await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
-
       await holdCallToggle(testManager.agent1Page);
       await testManager.agent1Page.waitForTimeout(2000);
       await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).not.toBeVisible();
-
-      // Agent 1 should still be engaged with customer call
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
 
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent1Page.waitForTimeout(2000);
-    });
-
-    test('Normal Call Consulted via Agent and Not Picked Up by Agent 2', async () => {
-      // Agent 1 initiates consult with Agent 2
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
-
-      // Wait for consult to timeout (Agent 2 doesn't respond)
-      // This should timeout after some time and return to normal state
+      // 3. Not picked up (timeout)
+      clearAdvancedCapturedLogs();
+      await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
       await testManager.agent1Page.waitForTimeout(20000); // Wait for timeout
-
-      // Verify Agent 1 returns to call state (call should still be on hold)
       await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
-
-      // Verify call is on hold after consult timeout
       await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
-
       await holdCallToggle(testManager.agent1Page);
       await testManager.agent1Page.waitForTimeout(2000);
 
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent1Page.waitForTimeout(2000);
-    });
-
-    test('Consult Transfer - Normal Call to Agent 2', async () => {
-      await consultViaAgent(testManager.agent1Page, process.env[`${testManager.projectName}_AGENT2_NAME`]!);
-
-      // Agent 2 accepts the consult first
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
-
+      // 4. Consult transfer
+      clearAdvancedCapturedLogs();
+      await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'agent',
+        'consult',
+        process.env[`${testManager.projectName}_AGENT2_NAME`]!
+      );
+      const consultRequestDiv3 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv3.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
       await testManager.agent2Page.waitForTimeout(3000);
       await testManager.agent1Page.getByTestId('transfer-consult-btn').click();
-
-      // Agent 1 completes the transfer and goes to wrapup
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
-      // Verify Agent 2 has the transferred call
       await verifyCurrentState(testManager.agent2Page, USER_STATES.ENGAGED);
       await verifyTaskControls(testManager.agent2Page, TASK_TYPES.CALL);
-
-      // Verify consult start and transfer success were logged
       await testManager.agent2Page.waitForTimeout(2000);
       verifyConsultStartSuccessLogs();
       verifyTransferSuccessLogs();
-
-      // End the call and complete wrapup to clean up for next test
       await endTask(testManager.agent2Page);
       await testManager.agent2Page.waitForTimeout(3000);
       await submitWrapup(testManager.agent2Page, WRAPUP_REASONS.RESOLVED);
       await testManager.agent2Page.waitForTimeout(2000);
     });
-  });
 
-  // =============================================================================
-  // QUEUE CONSULT TESTS
-  // =============================================================================
-
-  describe('Queue Consult Tests', () => {
-    beforeAll(async () => {
-      // Set Agent 2 to available for queue consult tests
-      await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
-    });
+    test('Queue Consult: cancel, accept/end, agent-end, and transfer scenarios are handled correctly in sequence', async () => {
+      // ...existing code for Queue Consult test...
+      await changeUserState(testManager.agent1Page, USER_STATES.AVAILABLE);
 
-    test('Agent 1 Consults via Queue When Agent 2 is Idle, Then Cancels the Consultation', async () => {
+      // Setup: create call and get to engaged state
       await changeUserState(testManager.agent2Page, USER_STATES.MEETING);
-      // Create call task and agent 1 accepts it
       await createCallTask(testManager.callerPage!, process.env[`${testManager.projectName}_ENTRY_POINT`]!);
-
       const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
-
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
+      await testManager.agent1ExtensionPage
+        .locator('[data-test="generic-person-item-base"]')
+        .waitFor({state: 'visible', timeout: 20000});
+      await acceptExtensionCall(testManager.agent1ExtensionPage);
       await testManager.agent1Page.waitForTimeout(5000);
-
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
 
-      // Clear logs before consult
+      // 1. Cancel consult
       clearAdvancedCapturedLogs();
-
-      // Agent 1 initiates queue consult
-      await consultViaQueue(testManager.agent1Page, process.env[`${testManager.projectName}_QUEUE_NAME`]!);
-
-      // Verify consult UI elements are visible
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'queue',
+        'consult',
+        process.env[`${testManager.projectName}_QUEUE_NAME`]!
+      );
       await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).toBeVisible();
       await testManager.agent1Page.waitForTimeout(2000);
-
-      // Agent 1 cancels consult before Agent 2 responds
       await cancelConsult(testManager.agent1Page);
-
-      // Verify customer call returns to regular connected state
       await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
       await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).not.toBeVisible();
 
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent1Page.waitForTimeout(2000);
-    });
-
-    test('Agent 1 Consults via Queue with Available Agent 2, Then Ends Consultation', async () => {
-      await changeUserState(testManager.agent2Page, USER_STATES.MEETING);
-      // Create new call for this test
-      await createCallTask(testManager.callerPage!, process.env[`${testManager.projectName}_ENTRY_POINT`]!);
-
-      const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
-      await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
-
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
+      // 2. Accept consult and end (Agent 2 accepts, Agent 1 ends)
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      await testManager.agent1Page.waitForTimeout(5000);
-
-      await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
-
-      // Clear logs before consult
       clearAdvancedCapturedLogs();
-
-      // Agent 1 initiates queue consult
-      await consultViaQueue(testManager.agent1Page, process.env[`${testManager.projectName}_QUEUE_NAME`]!);
-
-      // Verify consult start success was logged
-      await testManager.agent1Page.waitForTimeout(2000);
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'queue',
+        'consult',
+        process.env[`${testManager.projectName}_QUEUE_NAME`]!
+      );
+      await testManager.agent1Page.waitForTimeout(3000);
       verifyConsultStartSuccessLogs();
-
-      // Agent 2 accepts the consult
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
-
+      const consultRequestDiv1 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv1.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
       await testManager.agent2Page.waitForTimeout(3000);
-
-      // Agent 1 ends the consultation
       await cancelConsult(testManager.agent1Page);
       await testManager.agent1Page.waitForTimeout(3000);
       await verifyCurrentState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      // Verify call returns to Agent 1
       await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
-
-      // Verify consult end success was logged
       await testManager.agent1Page.waitForTimeout(2000);
       verifyConsultEndSuccessLogs();
-
-      // Verify call is on hold after consult ends
       await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
-
       await holdCallToggle(testManager.agent1Page);
 
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent1Page.waitForTimeout(2000);
-    });
-
-    test('Agent 2 Ends the Consultation Initiated by Agent 1 via Queue', async () => {
-      await changeUserState(testManager.agent2Page, USER_STATES.MEETING);
-      // Create new call for this test
-      await createCallTask(testManager.callerPage!, process.env[`${testManager.projectName}_ENTRY_POINT`]!);
-
-      const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
-      await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
-
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
+      // 3. Accept consult and Agent 2 ends
       await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      await testManager.agent1Page.waitForTimeout(5000);
-
-      await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
-
-      // Clear logs before consult
       clearAdvancedCapturedLogs();
-
-      // Agent 1 initiates queue consult
-      await consultViaQueue(testManager.agent1Page, process.env[`${testManager.projectName}_QUEUE_NAME`]!);
-
-      // Agent 2 accepts the consult
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
-
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'queue',
+        'consult',
+        process.env[`${testManager.projectName}_QUEUE_NAME`]!
+      );
+      const consultRequestDiv2 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv2.waitFor({state: 'visible', timeout: 60000});
       await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
       await testManager.agent2Page.waitForTimeout(3000);
-
-      // Agent 2 ends the consultation from their side
       await cancelConsult(testManager.agent2Page);
       await testManager.agent2Page.waitForTimeout(3000);
       await verifyCurrentState(testManager.agent2Page, USER_STATES.AVAILABLE);
-      // Customer call should return to Agent 1
       await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
-
-      // Verify call is on hold after consult ends
       await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
-
       await holdCallToggle(testManager.agent1Page);
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent1Page);
-      await testManager.agent1Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.RESOLVED);
+
+      // 4. Consult transfer
+      await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
+      clearAdvancedCapturedLogs();
+      await consultOrTransfer(
+        testManager.agent1Page,
+        'queue',
+        'consult',
+        process.env[`${testManager.projectName}_QUEUE_NAME`]!
+      );
+      await testManager.agent1Page.waitForTimeout(2000);
+      const consultRequestDiv3 = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
+      await consultRequestDiv3.waitFor({state: 'visible', timeout: 60000});
+      await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
+      await testManager.agent2Page.waitForTimeout(3000);
+      await testManager.agent1Page.getByTestId('transfer-consult-btn').click();
       await testManager.agent1Page.waitForTimeout(2000);
+      await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
+      await verifyCurrentState(testManager.agent2Page, USER_STATES.ENGAGED);
+      await verifyTaskControls(testManager.agent2Page, TASK_TYPES.CALL);
+      await testManager.agent2Page.waitForTimeout(2000);
+      verifyConsultStartSuccessLogs();
+      verifyConsultTransferredLogs();
+      await endTask(testManager.agent2Page);
+      await testManager.agent2Page.waitForTimeout(3000);
+      await submitWrapup(testManager.agent2Page, WRAPUP_REASONS.RESOLVED);
+      await testManager.agent2Page.waitForTimeout(2000);
     });
 
-    test('Agent 1 Consults via Queue with Agent 2, Then Transfers Call to Agent 2', async () => {
-      await changeUserState(testManager.agent2Page, USER_STATES.MEETING);
-      // Create new call for this test
+    test('Dial Number Consult: cancel, decline, accept/end, and transfer scenarios are handled correctly in sequence', async () => {
+      // ...existing code for Dial Number Consult test...
+      await changeUserState(testManager.agent1Page, USER_STATES.AVAILABLE);
+
+      // Setup: create call and get to engaged state
       await createCallTask(testManager.callerPage!, process.env[`${testManager.projectName}_ENTRY_POINT`]!);
-      await testManager.agent1Page.waitForTimeout(2000);
       const incomingTaskDiv = testManager.agent1Page.getByTestId('samples:incoming-task-telephony').first();
       await incomingTaskDiv.waitFor({state: 'visible', timeout: 80000});
-
-      await acceptIncomingTask(testManager.agent1Page, TASK_TYPES.CALL);
-      await changeUserState(testManager.agent2Page, USER_STATES.AVAILABLE);
+      await testManager.agent1ExtensionPage
+        .locator('[data-test="generic-person-item-base"]')
+        .waitFor({state: 'visible', timeout: 20000});
+      await acceptExtensionCall(testManager.agent1ExtensionPage);
       await testManager.agent1Page.waitForTimeout(5000);
-
       await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
 
-      // Clear logs before consult
+      // 1. Cancel consult
       clearAdvancedCapturedLogs();
+      await consultOrTransfer(testManager.agent1Page, 'dialNumber', 'consult', process.env.PW_DIAL_NUMBER!);
+      await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).toBeVisible();
+      await testManager.agent1Page.waitForTimeout(2000);
+      await cancelConsult(testManager.agent1Page);
+      await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
+      await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).not.toBeVisible();
 
-      // Agent 1 initiates queue consult
-      await consultViaQueue(testManager.agent1Page, process.env[`${testManager.projectName}_QUEUE_NAME`]!);
-
-      // Agent 2 accepts the consultation
-      const consultRequestDiv = testManager.agent2Page.getByTestId('samples:incoming-task-telephony').first();
-      await consultRequestDiv.waitFor({state: 'visible', timeout: 60000});
+      // 2. Decline consult
+      clearAdvancedCapturedLogs();
+      await consultOrTransfer(testManager.agent1Page, 'dialNumber', 'consult', process.env.PW_DIAL_NUMBER!);
+      await declineExtensionCall(testManager.dialNumberPage);
+      await testManager.agent1Page.waitForTimeout(2000);
+      await cancelConsult(testManager.agent1Page); // still needs to cancel even if declined
+      await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
+      await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
+      await holdCallToggle(testManager.agent1Page);
+      await testManager.agent1Page.waitForTimeout(2000);
+      await expect(testManager.agent1Page.getByTestId('cancel-consult-btn')).not.toBeVisible();
+      await verifyCurrentState(testManager.agent1Page, USER_STATES.ENGAGED);
 
-      await acceptIncomingTask(testManager.agent2Page, TASK_TYPES.CALL);
-      await testManager.agent2Page.waitForTimeout(3000);
+      // 3. Accept consult and end
+      clearAdvancedCapturedLogs();
+      await consultOrTransfer(testManager.agent1Page, 'dialNumber', 'consult', process.env.PW_DIAL_NUMBER!);
+      await testManager.agent1Page.waitForTimeout(2000);
+      verifyConsultStartSuccessLogs();
+      await acceptExtensionCall(testManager.dialNumberPage);
+      await testManager.agent1Page.waitForTimeout(2000);
+      await cancelConsult(testManager.agent1Page);
+      await verifyTaskControls(testManager.agent1Page, TASK_TYPES.CALL);
+      await testManager.agent1Page.waitForTimeout(2000);
+      verifyConsultEndSuccessLogs();
+      await verifyHoldButtonIcon(testManager.agent1Page, {expectedIsHeld: true});
+      await holdCallToggle(testManager.agent1Page);
 
-      // Agent 1 transfers the call to Agent 2
+      // 4. Consult transfer
+      clearAdvancedCapturedLogs();
+      await consultOrTransfer(testManager.agent1Page, 'dialNumber', 'consult', process.env.PW_DIAL_NUMBER!);
+      await acceptExtensionCall(testManager.dialNumberPage);
+      await testManager.agent1Page.waitForTimeout(3000);
       await testManager.agent1Page.getByTestId('transfer-consult-btn').click();
       await testManager.agent1Page.waitForTimeout(2000);
-
-      // Agent 1 enters wrap-up state
       await submitWrapup(testManager.agent1Page, WRAPUP_REASONS.SALE);
-
-      // Verify ownership shifts to Agent 2
-      await verifyCurrentState(testManager.agent2Page, USER_STATES.ENGAGED);
-      await verifyTaskControls(testManager.agent2Page, TASK_TYPES.CALL);
-
-      // Verify consult start and transfer success were logged
-      await testManager.agent2Page.waitForTimeout(2000);
+      await testManager.dialNumberPage.waitForTimeout(2000);
       verifyConsultStartSuccessLogs();
       verifyConsultTransferredLogs();
-
-      // End the call and complete wrapup to clean up for next test
-      await endTask(testManager.agent2Page);
-      await testManager.agent2Page.waitForTimeout(3000);
-      await submitWrapup(testManager.agent2Page, WRAPUP_REASONS.RESOLVED);
-      await testManager.agent2Page.waitForTimeout(2000);
+      await endCallTask(testManager.dialNumberPage);
     });
   });
 }