From 2fcdf419e01611292c4d189fbb01c4596cae3118 Mon Sep 17 00:00:00 2001 From: adhmenon Date: Mon, 24 Nov 2025 20:34:38 +0530 Subject: [PATCH] fix(widgets): fixed-outbound-fail-error --- packages/contact-center/store/package.json | 4 +- .../contact-center/store/src/store.types.ts | 1 + .../store/src/storeEventsWrapper.ts | 15 + .../store/tests/storeEventsWrapper.ts | 31 +++ .../cc/samples-cc-react-app/src/App.tsx | 42 +++ yarn.lock | 263 +++++++++--------- 6 files changed, 226 insertions(+), 130 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index a6b822750..14dc3819b 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -22,7 +22,7 @@ "test:styles": "eslint" }, "dependencies": { - "@webex/contact-center": "3.10.0-next.8", + "@webex/contact-center": "3.10.0-next.17", "mobx": "6.13.5", "typescript": "5.6.3" }, @@ -59,4 +59,4 @@ "webpack-cli": "5.1.4", "webpack-merge": "6.0.1" } -} \ No newline at end of file +} diff --git a/packages/contact-center/store/src/store.types.ts b/packages/contact-center/store/src/store.types.ts index 55a09df1e..3944ab439 100644 --- a/packages/contact-center/store/src/store.types.ts +++ b/packages/contact-center/store/src/store.types.ts @@ -197,6 +197,7 @@ enum TASK_EVENTS { TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed', TASK_MERGED = 'task:merged', TASK_POST_CALL_ACTIVITY = 'task:postCallActivity', + TASK_OUTDIAL_FAILED = 'task:outdialFailed', } // TODO: remove this once cc sdk exports this enum // Events that are received on the contact center SDK diff --git a/packages/contact-center/store/src/storeEventsWrapper.ts b/packages/contact-center/store/src/storeEventsWrapper.ts index 45baabcd0..5dd7b94a5 100644 --- a/packages/contact-center/store/src/storeEventsWrapper.ts +++ b/packages/contact-center/store/src/storeEventsWrapper.ts @@ -37,6 +37,7 @@ class StoreWrapper implements IStoreWrapper { store: IStore; onIncomingTask: ({task}: {task: ITask}) => void; onTaskRejected?: (task: ITask, reason: string) => void; + onOutdialFailed?: (reason: string) => void; onTaskAssigned?: (task: ITask) => void; onTaskSelected?: (task: ITask, isClicked: boolean) => void; onErrorCallback?: (widgetName: string, error: Error) => void; @@ -313,6 +314,10 @@ class StoreWrapper implements IStoreWrapper { this.onTaskRejected = callback; }; + setOutdialFailed = (callback: ((reason: string) => void) | undefined): void => { + this.onOutdialFailed = callback; + }; + setTaskAssigned = (callback: ((task: ITask) => void) | undefined): void => { this.onTaskAssigned = callback; }; @@ -381,6 +386,7 @@ class StoreWrapper implements IStoreWrapper { taskToRemove.off(TASK_EVENTS.TASK_ASSIGNED, this.handleTaskAssigned); taskToRemove.off(TASK_EVENTS.TASK_END, this.handleTaskEnd); taskToRemove.off(TASK_EVENTS.TASK_REJECT, (reason) => this.handleTaskReject(taskToRemove, reason)); + taskToRemove.off(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason) => this.handleOutdialFailed(reason)); taskToRemove.off(TASK_EVENTS.AGENT_WRAPPEDUP, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONSULTING, this.handleConsulting); taskToRemove.off(TASK_EVENTS.TASK_OFFER_CONSULT, this.handleConsultOffer); @@ -527,6 +533,9 @@ class StoreWrapper implements IStoreWrapper { // When we receive TASK_REJECT that means the task was not accepted by the agent and we wont need wrap up task.on(TASK_EVENTS.TASK_REJECT, (reason) => this.handleTaskReject(task, reason)); + // When we receive TASK_OUTDIAL_FAILED the outdial call failed + task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason) => this.handleOutdialFailed(reason)); + task.on(TASK_EVENTS.AGENT_WRAPPEDUP, this.refreshTaskList); task.on(TASK_EVENTS.TASK_CONSULTING, this.handleConsulting); @@ -646,6 +655,12 @@ class StoreWrapper implements IStoreWrapper { this.refreshTaskList(); }; + handleOutdialFailed = (reason: string) => { + if (this.onOutdialFailed) { + this.onOutdialFailed(reason || 'No reason provided'); + } + }; + getBuddyAgents = async ( mediaType: string = this.currentTask.data.interaction.mediaType ): Promise> => { diff --git a/packages/contact-center/store/tests/storeEventsWrapper.ts b/packages/contact-center/store/tests/storeEventsWrapper.ts index e497f3fc4..c2cacfc10 100644 --- a/packages/contact-center/store/tests/storeEventsWrapper.ts +++ b/packages/contact-center/store/tests/storeEventsWrapper.ts @@ -1176,6 +1176,7 @@ describe('storeEventsWrapper', () => { expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_ASSIGNED, expect.any(Function)); expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.AGENT_WRAPPEDUP, expect.any(Function)); expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_REJECT, expect.any(Function)); + expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_OUTDIAL_FAILED, expect.any(Function)); expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_HOLD, storeWrapper.refreshTaskList); expect(mockTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_RESUME, storeWrapper.refreshTaskList); @@ -1227,6 +1228,7 @@ describe('storeEventsWrapper', () => { expect(mockMergedTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_ASSIGNED, expect.any(Function)); expect(mockMergedTask.on).toHaveBeenCalledWith(TASK_EVENTS.AGENT_WRAPPEDUP, expect.any(Function)); expect(mockMergedTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_REJECT, expect.any(Function)); + expect(mockMergedTask.on).toHaveBeenCalledWith(TASK_EVENTS.TASK_OUTDIAL_FAILED, expect.any(Function)); }); describe('customStates on hydration', () => { @@ -1478,6 +1480,35 @@ describe('storeEventsWrapper', () => { expect(removeSpy).toHaveBeenCalledWith(rejectTask); }); + it('should handle outdial failed event and call onOutdialFailed with the provided reason', () => { + const outdialTask: ITask = { + data: {interactionId: 'outdialTest', interaction: {state: 'connected'}}, + on: jest.fn(), + off: jest.fn(), + } as unknown as ITask; + + const outdialTaskOnSpy = jest.spyOn(outdialTask, 'on'); + const onOutdialFailedMock = jest.fn(); + + storeWrapper.setOutdialFailed(onOutdialFailedMock); + storeWrapper['store'].cc.taskManager.getAllTasks = jest + .fn() + .mockReturnValue({[outdialTask.data.interactionId]: outdialTask}); + storeWrapper.refreshTaskList(); + storeWrapper.handleIncomingTask(outdialTask); + + const outdialFailedCall = outdialTaskOnSpy.mock.calls.find((call) => call[0] === TASK_EVENTS.TASK_OUTDIAL_FAILED); + + expect(outdialFailedCall).toBeDefined(); + + const outdialFailedCallback = outdialFailedCall[1]; + const reason = 'Outdial Failed Reason'; + + outdialFailedCallback(reason); + + expect(onOutdialFailedMock).toHaveBeenCalledWith(reason); + }); + it('should handle consultEnd event and reset queue consult state', () => { const isQueueConsultInProgressSpy = jest.spyOn(storeWrapper, 'setIsQueueConsultInProgress'); const currentConsultQueueIdSpy = jest.spyOn(storeWrapper, 'setCurrentConsultQueueId'); diff --git a/widgets-samples/cc/samples-cc-react-app/src/App.tsx b/widgets-samples/cc/samples-cc-react-app/src/App.tsx index f13443a17..56dc7a0bc 100644 --- a/widgets-samples/cc/samples-cc-react-app/src/App.tsx +++ b/widgets-samples/cc/samples-cc-react-app/src/App.tsx @@ -61,6 +61,8 @@ function App() { const [showRejectedPopup, setShowRejectedPopup] = useState(false); const [rejectedReason, setRejectedReason] = useState(''); const [selectedState, setSelectedState] = useState(''); + const [showOutdialFailedModal, setShowOutdialFailedModal] = useState(false); + const [outdialFailedReason, setOutdialFailedReason] = useState(''); const [isLoggedIn, setIsLoggedIn] = useState(false); const [incomingTasks, setIncomingTasks] = useState([]); const [loginType, setLoginType] = useState('token'); @@ -350,18 +352,42 @@ function App() { useEffect(() => { store.setIncomingTaskCb(onIncomingTaskCB); store.setOnError(onError); + store.setOutdialFailed(onOutdialFailed); return () => { store.setOnError(undefined); store.setTaskRejected(undefined); + store.setOutdialFailed(undefined); store.setIncomingTaskCb(undefined); }; }, []); + useEffect(() => { + const handleEscape = (e: KeyboardEvent) => { + if (e.key === 'Escape' && showOutdialFailedModal) { + setShowOutdialFailedModal(false); + } + }; + + if (showOutdialFailedModal) { + window.addEventListener('keydown', handleEscape); + } + + return () => { + window.removeEventListener('keydown', handleEscape); + }; + }, [showOutdialFailedModal]); + const onError = (widgetName: string, error: Error) => { console.log('Error in widgets:', widgetName, error); }; + const onOutdialFailed = (reason: string) => { + console.log('Outdial failed:', reason); + setOutdialFailedReason(reason); + setShowOutdialFailedModal(true); + }; + const onStateChange = (status) => { console.log('onStateChange invoked', status); //adding a log to be used for automation @@ -902,6 +928,22 @@ function App() { )} + {showOutdialFailedModal && ( +
+ + +
Outdial Failed
+ + +
+ Reason: {outdialFailedReason} +
+ +
+ )} + {isSdkReady && (store.isAgentLoggedIn || isLoggedIn) && ( )} diff --git a/yarn.lock b/yarn.lock index ab23861fe..868ac6eb5 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9265,21 +9265,21 @@ __metadata: languageName: node linkType: hard -"@webex/calling@npm:3.10.0-next.5": - version: 3.10.0-next.5 - resolution: "@webex/calling@npm:3.10.0-next.5" +"@webex/calling@npm:3.10.0-next.13": + version: 3.10.0-next.13 + resolution: "@webex/calling@npm:3.10.0-next.13" dependencies: "@types/platform": "npm:1.3.4" - "@webex/internal-media-core": "npm:2.20.1" - "@webex/internal-plugin-metrics": "npm:3.10.0-next.1" - "@webex/media-helpers": "npm:3.10.0-next.1" + "@webex/internal-media-core": "npm:2.20.3" + "@webex/internal-plugin-metrics": "npm:3.10.0-next.3" + "@webex/media-helpers": "npm:3.10.0-next.2" async-mutex: "npm:0.4.0" buffer: "npm:6.0.3" jest-html-reporters: "npm:3.0.11" platform: "npm:1.3.6" uuid: "npm:8.3.2" xstate: "npm:4.30.6" - checksum: 10c0/759ca8bac8d5ca708ec588bf2192235418a2ac24e5bd8524cc57fa962427354679172cea56922cbb6fe5dec02f3c9703cc59aa3c9e33eceb36583c4f6524c4d2 + checksum: 10c0/40e0e02fb33e3e6b880f33f866abd595536bfd77298f0f8caff364e9f117cd3e03333336ad1bd65c6eaf12546359a1b7b927da14dcf786e34ec45b94629dc9a3 languageName: node linkType: hard @@ -9409,7 +9409,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.10.0-next.8" + "@webex/contact-center": "npm:3.10.0-next.17" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9726,21 +9726,21 @@ __metadata: languageName: node linkType: hard -"@webex/contact-center@npm:3.10.0-next.8": - version: 3.10.0-next.8 - resolution: "@webex/contact-center@npm:3.10.0-next.8" +"@webex/contact-center@npm:3.10.0-next.17": + version: 3.10.0-next.17 + resolution: "@webex/contact-center@npm:3.10.0-next.17" dependencies: "@types/platform": "npm:1.3.4" - "@webex/calling": "npm:3.10.0-next.5" - "@webex/internal-plugin-mercury": "npm:3.10.0-next.1" - "@webex/internal-plugin-metrics": "npm:3.10.0-next.1" - "@webex/internal-plugin-support": "npm:3.10.0-next.1" - "@webex/plugin-authorization": "npm:3.10.0-next.1" - "@webex/plugin-logger": "npm:3.10.0-next.1" - "@webex/webex-core": "npm:3.10.0-next.1" + "@webex/calling": "npm:3.10.0-next.13" + "@webex/internal-plugin-mercury": "npm:3.10.0-next.3" + "@webex/internal-plugin-metrics": "npm:3.10.0-next.3" + "@webex/internal-plugin-support": "npm:3.10.0-next.3" + "@webex/plugin-authorization": "npm:3.10.0-next.3" + "@webex/plugin-logger": "npm:3.10.0-next.3" + "@webex/webex-core": "npm:3.10.0-next.3" jest-html-reporters: "npm:3.0.11" lodash: "npm:^4.17.21" - 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