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core_workflow.rb
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174 lines (173 loc) · 4.41 KB
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# Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/
CoreWorkflow.create_if_not_exists(
name: 'base - hide pending time on non pending states',
object: 'Ticket',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::PendingTime',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::PendingTime']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - show secondary organization based on user',
object: 'Ticket',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::SecondaryOrganization',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::SecondaryOrganization']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - admin sla options',
object: 'Sla',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::AdminSla',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::AdminSla']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - core workflow',
object: 'CoreWorkflow',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::AdminCoreWorkflow',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::AdminCoreWorkflow']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - show reopen_time_in_days',
object: 'Group',
condition_saved: {},
condition_selected: { 'group.follow_up_possible'=>{ 'operator' => 'is', 'value' => ['new_ticket_after_certain_time'] } },
perform: { 'group.reopen_time_in_days'=>{ 'operator' => 'show', 'show' => 'true' } },
preferences: { 'screen'=>%w[create edit] },
changeable: false,
active: true,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - ticket duplicate detection with same attributes',
object: 'Ticket',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::TicketDuplicateDetection',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::TicketDuplicateDetection']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - ticket time accouting check',
object: 'Ticket',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::TicketTimeAccountingCheck',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::TicketTimeAccountingCheck']
},
},
changeable: false,
priority: 99_999,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - remove current and child groups from parent id',
object: 'Group',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::AdminGroupParentId',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::AdminGroupParentId']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)
CoreWorkflow.create_if_not_exists(
name: 'base - show group list for agents',
condition_saved: {
'custom.module': {
operator: 'match all modules',
value: [
'CoreWorkflow::Custom::AdminShowGroupListForAgents',
],
},
},
perform: {
'custom.module': {
execute: ['CoreWorkflow::Custom::AdminShowGroupListForAgents']
},
},
changeable: false,
created_by_id: 1,
updated_by_id: 1,
)