Jetpack Android app cannot upload media or display Media Library after logging in to some WordPress sites

[shaileshgajare094-creator]

After logging in to certain WordPress sites using the Jetpack Android app, media uploads fail and the Media Library does not display any previously uploaded images. The issue persists even after reinstalling the app, logging out and back in, revoking authorization, resetting the password, updating the device, and temporarily disabling security plugins.

Steps to Reproduce

• Install the latest Jetpack Android app.
• Log in to a WordPress site (for example, femmetal.rocks or chaoszine.net).
• Open the Media Library.
• Attempt to upload an image.
• Expected Result

The Media Library loads existing images, and new media uploads complete successfully.

Actual Result

The Media Library is empty or fails to load, and media uploads fail with an error.

Environment

• App: Jetpack Android (latest version)
• Device: (please specify)
• Android Version: (please specify)
• WordPress Version: (please specify)
• Jetpack Version: (please specify)
• Additional Information

The issue occurs on multiple websites and continues after:

• Updating Android and the Jetpack app
• Logging out and back in
• Revoking site authorization
• Resetting the password
• Disabling the WordFence plugin

[dangermattic]

🚫 Please add a type label (e.g. [Type] Enhancement) and a feature label (e.g. Stats) to this issue.

[adalpari]

Hi @shaileshgajare094-creator, we are sorry to hear you are having problems with Media uploads.

I work in the Jetpack/WordPress mobile team, and it would be very useful if you could send us the logs right after the error occurs. I can open a private channel so I can talk directly to you and try to find a solution.

Let me know if you are available for that, and thank you for reporting the issue.